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IT Professional with experience in Troubleshooting and resolving Hardware/software/Network issues. Excellent customer service skills, translating technical knowledge into everyday communication to users. Versed in Active Directory, Microsoft 365 Applications, and foundational knowledge in Computer navigation. Basic understanding of Governance, Risk Management, and Compliance to Security and IT Policy. Ability to implement NIST 800-53 and NIST 800-171 into IT/Security Standards. Have experience in PCB troubleshooting and reading schematics/diagrams, soldering techniques, component (re)placement, and comprehension of the many components and how they are measured according to their given levels of measurements.
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