Sean Ringrose's Linkedin Analytics

I am a solutions architect that uncovers undiscovered problems and plans easily navigable paths to solve them. Currently, I'm working as a product manager at Jetty, a start-up that delivers innovative crisis communications software to make our customers lives and jobs easier. My variety of experience bridges the divide between dynamic software technologies and static documentation requirements within the crisis response industry, and allows me to advocate for mutually beneficial outcomes for both internal and external stakeholders. I have focused for the last 7 years learning to be both an advocate and an expert in crisis communications as I love charting the future course of crisis communications and the software supporting it. I place myself into my customers' shoes to learn what drives them to better align our products to their spoken and unspoken needs. I investigate and discover what pain points our customers have that we can solve to deliver the most value, for both customer and our business. I am both process and outcomes-oriented which allows me to look ahead for potential roadblocks before we encounter them, and more importantly share them with our development team to proactively mitigate and plan ahead while staying on course for our targeted destination. Key Competencies and Technologies: -Product road mapping -Trend analysis -Go-to-market strategy -Change management -Software-as-a-Service (SaaS) -Strategic planning -Business strategy Key Achievements: +Increased CSAT scores by 75% by implementing SLAs for business hours and off-business hours, and implementing an on-call rotation to ensure timely responses +Developed and managed product features resulting in a product roadmap that increased user satisfaction by 40% +Acted as a subject matter expert for client needs by conducting thoughtful research of new technologies, trends in the industry, and competitors leading to 50% growth in contracted services YoY I love to create unique solutions to difficult problems and enjoy new challenges. If you need a solution or have a challenge needing tackled, please feel free to contact me at [email protected] so we discuss further!