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Sébastien F.'s Linkedin Analytics

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Sébastien F.

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Les clients, c’est comme les plantes, tu ne peux pas les faire grandir en claquant des doigts, ça prend du temps ! - Tu as besoin d’améliorer ta relation client ? - Tu souhaites augmenter ta rétention client pour réduire ton taux d’acquisition ? - Tu as envie de fidéliser tes clients pour en faire des ambassadeurs de ta marque ? Okay ! Tu dois déjà savoir que je me passionne pour la relation client ! J’ai appris beaucoup avec la restauration ! 🥰 empathie 🎙️ communication 🎁 bienveillance Des principes clefs chez tout Customer Success Je me suis vite rendu compte qu’il y avait beaucoup de travail à faire dans ce domaine et encore souvent laissé de côté, car tu penses à tort que ça demande du temps et de l’argent. Sache, qu’il n’y a pas besoin d’avoir de grands outils, d’y mettre beaucoup d’argent pour instaurer une bonne relation client. L’essentiel est de commencer avec une base solide que je peux te proposer, - définir tes besoins, tes attentes et savoir ce qui a déjà été mis en place à travers une audit - créer un plan d’onboarding bien structuré pour tes clients et tes équipes - faire un suivi de la satisfaction de tes clients (NPS, CSAT, CES) Une chose qu’il est important de rappeler, chaque client est différent, leur objectif aussi, même s’ils ont le même produit ! Je te propose qu’on en parle ensemble pour définir tes objectifs et ce que je peux t’apporter !

Check out Sébastien F.'s verified LinkedIn stats (last 30 days)

Followers
1,281
Posts
0
Engagements
0
Likes
0

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