Nordea

● Facilitator and driver of Task Forces on Business Critical (Major Incidents) & P1 incidents through recovery. 
● Secure all needed resources are involved and working on the incident and keeping them there. 
● Keeping control and lead of the meetings.
● Accountable for all important information is available / documented in Helix (ITSM), when the incident is solved and unavailability information is captured.
● Handle cyber security incidents and threats.
● Participate in larger disaster recovery tests & failover tests.

● Team lead (projects)
● Drive projects to improve and support the incident management process
- New task force tool developed in the Microsoft Power Platform.
- Improved reporting through automatization.
● Drive projects to the align the incident management process with DORA
- New tools developed
- Aligned current tools with DORA requirements.

IT Senior Major Incident Manager

NNIT

● Ensuring the operation of our Major incident processes by taking ownership of our most critical incidents from their detection and until the operation is safely restored again.

● Handle cyber security incidents and threats
Provides incident response and ownership based on escalation and handoff procedures.

● Serving as the primary escalation and communication focal point for the impacted business stakeholders.

● Ensuring the best teams across our global delivery are gathered to ensure a quick and efficient resolution. Take lead in Major Incident taskforces with a clear purpose of minimizing business impact.

● During the Major Incident process, I will ensure timely documentation on the course of events and for subsequent Problem Management.

● Keeping a critical eye and a creative mind in developing focus on our existing processes to ensure that Major incidents are handled optimally and do not reoccur.

● I understand the importance of continual process improvement, and my power of execution ensures that we develop in the right direction.

Advanced Operations Manager (Major Incident Manager)

​NNIT’s service offerings include advising, building, implementing, managing and supporting IT solutions and operating IT systems for customers. ​In 2018 our revenue stood at DKK 3 billion. Read more about our life sciences services​ and customers​​.

We deliver managed execution within our ITIL processes, i.e. incidents, standard service requests, Problem investigations and standard changes as well as ensuring continual process improvement across our services. Our global setup enables us to pro-actively support our customers businesses 24/7 and prevent unnecessary escalations.

The team is part of IT Operations Services responsible for everything from infrastructure and applications to complete orchestration and support of our customers’ IT solutions. Our work processes are based on best practice and our procedures follow ITIL standards (IT Infrastructure Library).

My key reponsibilities and tasks as Operations Manager (Situation Management):

● Ensure the operation of our incident processes by taking ownership of our most critical incidents from their detection and until the operation is safely restored again.

● I serve as the primary escalation and communication focal point for the impacted business stakeholders.

● Ensure the best team across our global delivery are gathered to ensure a quick and efficient resolution.

● Taking lead in SIMA taskforces with a clear purpose of minimizing business impact.

● Keeping a critical eye and a creative mind in my developing focus on our existing processes to ensure that incidents are handled optimally and do not reoccur.

● Understand the importance of continual process improvement, and my power of execution ensures that we develop in the right direction.

Operations Manager (Situation Management)

Nets Group

● Accountable for all incidents within Nets, ensuring end-to-end ownership and accountability throughout the lifecycle of the incident.

● Manage Incident Communications to ensure customers and internal stakeholders are being kept up to date with relevant information.

● Responsible for ensuring all incidents containing current and correct data quality within the Service Management Tool .

● Close collaboration with Resolver teams and Problem management.

● Having responsibility for conducting Task force meeting and Post Incident Reviews.

● Working in 24/7/365 shift rotation in order to support Nets IT Operations.

Incident Manager

Nets is one of northern Europe’s leading companies for payment solutions, information services and digital security solutions, with one of the most extensive and innovative product portfolios in Europe. Our ambition is to become an even stronger partner to our customers by supporting their business nationally as well as internationally. We want to make the handling of both financial and information assets easier and more secure.

Nets employs over 2,500 people and has its registered office in Copenhagen, as well as competence and commercial centres in Oslo, Stockholm, Helsinki and Tallinn.


Key reponsibilities and tasks

● Single Point of Contact for customers and towards our internal stakeholders.

● Incident Management

● Handle events originating from our monitoring system.

● Core team for all system surveillance activities and handling of all incidents in Nets.

● Inform customers on status and progress during Incident handling
Resolve Incidents or escalate them to higher tiers within Nets or to external vendors.

●  Optimizing alarms for the monitoring

● 24/7/365 shift rotation in order to support Nets Operations.

Operator - IT Service Management

IPG Mediabrands

We are IPG Mediabrands, a new world agency group designed with dynamic marketing at its core.

We are 8,500 marketing communication, media and technology specialists in over 130 countries. We are a diverse group of innovators, technologists, designers, scientists, musicians, strategists, buyers, thinkers, planners and mathematicians that are committed to building new solutions for the world’s top brands.

We are dynamic, empowered and entrepreneurial.


Responsibility for IT Support at IUM / IPG Mediabrands.

● Network administration
● Installing software
● Software Support (Marathon ERP System, Skype for Business, Office 2010-2016-365-PC-MAC)
● Solarwinds Web Help Desk
● Configuration of hardware
● Supplier contact
● Off-/onboarding
● Resolving network problems
● Helping users with software and hardware issues in person or remotely
● Diagnose and resolve IT-issues
● Server surveillance (Windows 2012, 2008)

System Administrator

University of Southern Denmark

National Institute of Public Health (NIPH) is a national research institute researcher in public health.
 
That brief say that research into the population's health status, and how people can be healthier, live longer and prevent major diseases such as cancer and cardiovascular disease.
 
National Institute of Public Health has national obligations and have a special responsibility to assist the authorities with research-based advisory and other tasks within health conditions.
 
The institute is part of the Faculty of Medicine at the University of Southern Denmark.

IT-Support

● Network support
● Software support
● Hardware support
● Packaging 

Educated 16/12/2014

final grades : Project (10) & Troubleshooting(10)

IT-Supporter

Roskilde Festival

Presseanalyse

Arrow ECS Denmark

IT-Support Studenter medhjælper.

Nyhedsavisen

Praktikant (IT-Supporter)

A man who is passionate about his work.

Ambitious is a word I would use about myself, I always go the extra mile to solve the problem, I take great pride in that.  I am always up to a challenge whatever the situation. I tend to excel in technical/leadership roles as well as customer/client service. I have an excellent track record of not only driving major incidents/projects to resolution but also developing others to move them in the direction to succeed.

I am a result driven, competitive person with a passionate approach to management understanding that success is created by means of teamwork, the motivation of the staff and a constant focus on customer requirements.

Through my jobs and education have I developed a highly valued expertise in my field of work.
Keywords: Ambitious, analytical, passionate, self-driven, eloquent team player & outgoing person

Personal educational background:
• Extensive experienced from IT software, outsourcing industry, financial and payment industry.
• Major Incident Management (MetierWestergaard)
• Incident Management & Problem solving (Sim4People ApS)
• Risk assessment & mitigation (Sim4people ApS)
• Situation Management (Sim4People ApS)
• SCA LINUX/UNIX Certified Administrator (SuperUsers)
• ITIL® V4 Foundation Certification (MetierWestergaard)
• ITIL® V3 Foundation Certification (Westergaard)
• PRINCE2® Foundation (MetierWestergaar)

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