Aspen Dental

● 80%+ SAT increase by implementing CRM to enhance patient experience 
● Achieved a 20% reduction in procurement costs by bolstering vendor relationships 
● 90% CRR by engaging customers and promptly resolving queries with effective solutions

Customer Experience Manager

MAO Investment Inc

● Attained >35% average ROI increase via a data-driven strategy for high-end accounts 
● Enhanced NPS by over 20 points in three years, proficiently managing complex projects 
● Surpassed 2022 ARR quota by over 20% through direct large enterprise sales

Account Executive/Project Manager

Avis Budget Group

● Secured 20% upsell revenue growth by capitalizing on cross-selling in existing accounts 
● Gained 25% more client referrals and 10% base growth through a referral program 
● Orchestrated sales operations, hiring, and management, leading to revenue spike

Sales Operation Manager

Florida SouthWestern State College

● Upheld 95% resolution rate by swiftly debugging hardware, software, and network issues
● Actively investigated security threats, monitored logs, and responded to incident reports
● Secured a 30% efficiency improvement by developing a ticket troubleshooting guide

IT Help Desk Specialist

Hey there 👋

I am always open to growing my network of people. Feel free to connect with me or send me a message!

Career Highlights:

✔ 95+% Gross Revenue Retention rate over 8 years 
✔ $100k increase in monthly Net Revenue Retention 
✔ 35+% Customer Retention increase from 2019 to 2022

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