Silly Belgium SA/NV

As the Operations and Supply Chain Specialist at Silly Belgium, a distinguished family-owned food manufacturing enterprise renowned for our Marzipan, Hazelnut Crunch, and Nougatine confections, I am dedicated to optimizing operational efficiency and delivering excellence.

-Manufacturing & Operations: I manage our manufacturing operations with a commitment to precision and quality, driving continuous improvement.

-Strategic Supply Chain Management: I orchestrate our end-to-end supply chain, meticulously managing the flow of ingredients and finished goods to enhance cost-effectiveness, reliability, and timely deliveries.

-Client-Centric Approach: My role extends to nurturing strong customer relationships, serving as the primary point of contact for inquiries, feedback, and collaborations, and ensuring the utmost satisfaction of our valued partners.

-ERP Transformation: Currently, I am at the helm of a transformative project, implementing Odoo as our new ERP software. This strategic initiative aims to streamline internal processes, improve decision-making, and elevate overall operational performance.

Operations and Supply Chain Specialist

MILES Mobility

• Ensured high levels of customer satisfaction by effectively resolving issues and providing exceptional service with meticulous attention to detail.
• Developed expertise in a wide range of tools, processes and partner communications to optimize case processing and ensure successful outcomes for customers.
• Leveraged data analysis techniques to drive informed decision-making 
 and streamline workflows, delivering efficient and effective results at all times.

Customer Care

Konvi

• Successfully launched our community network feature in the Konvi App, boosting user engagement and improving brand loyalty.
• Conducted thorough user research by interviewing and testing our product to gain valuable insights that led to significant improvements in product development.
• Excelled in customer service, consistently ensuring satisfaction and resolving payment disputes professionally and efciently.

Business Development & Operations

IT professional passionate about leveraging technology to drive innovation and create impactful solutions.

Taplio

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