Owner.com

- Full cycle recruitment for Customer Success, Onboarding, Sales, BizOps, and Customer Support teams.
- Experienced with hiring contractors and FTE in US, Canada, and Latin American markets.
- Creating recruiting processes and best practices for recruitment and hiring managers.
- Tools: Lever, Metaview, Calendly, Gem, Linkedin Recruiter, Notion

Talent Partner

Otter

- Recruited for operations, onboarding, customer success, account management, and sales teams!
- Experienced in high volume and strategic recruiting. 
- Confident with building pipelines via Linkedin Recruiter.
- Master at Greenhouse ATS, lead ATS and interview trainings. 
- Strong closing experience, experienced with hiring an average of 15-25 a quarter.
- Data driven, comfortable reviewing data in google sheets / excel.
- Experienced with hiring in US and Canada.
- Deep understanding of SaaS industry,
- Leader of team culture club, lead virtual team bonding activities.

Recruiter

TaskRabbit

- Recruiter for Customer Service (agents, analysts, supervisors, directors)
Operations (business analysts, workforce management)
Finance (FP&A, accountants, payroll specialists) and Customer Success team.
Also experienced with hiring for Design, PR and G&A. Has experience with US & UK hiring.
- Full-cycle recruiting duties: reviewing applications, initial phone screens, scheduling all interviews types (phone, video, on-sites), reference checks, and delivering offers. 
Held weekly check-ins with hiring managers on their roles. 
- Strong strategic sourcing experience with LinkedIn Recruiter, Entello, Hired, and various job boards focused on D&I. 
- Strong experience ATS system Greenhouse.
- Works closely with PeopleOps team on converting candidates to new hires. 
- Recruiting coordinator for 4 other recruiters while in this position.
- Strong understanding of dual-sided marketplace / gig economy industry

During first 6 months of 2020
- Recruited 42% of the new hires for FY20
- Hired 14 CS Associates (51% growth) and 2 Supervisors

Full Cycle Recruiter

- Ensured all candidates have positive interview experience from start to finish. This includes phone, video, onsite interviews.
- Scheduled interviews for talent team via Greenhouse ATS.
- Sourced candidates via Hired, LinkedIn Recruiter.
- Owned full-cycle recruitment process of Customer Support role.
- Managed candidate flow through ATS; including opening and closing jobs, entering interview and hiring plans
- Controlled referral policy, educating team and tracking candidates.
- Owned complete onboarding process for new hires; includes creation of email and tools, communication, desk set-up, and welcome tours. Experienced in off-boarding as well.
- Assistant office manager; front desk responsibilities, facilities, ordering
office supplies, relationships with external reps and landlord. Always keeping a positive attitude in the office.

Recruiting Coordinator & People Ops Specialist   

Shipt

- Internal support via email and phone
- Reviewed and sent training material to shoppers 
- Provided positive feedback on improvement or successes 
- Helped build a welcoming and effective training atmosphere
- Frequently used shopper app for quality assurance

Shopper Coach

-Administrative support. 
-Maintained office operations, supplies, and equipment. 
-Responsible for inventory and deliveries to office.
-Assisted with on-site interviews or meetings.

Office Assistant

Philz Coffee

• Trains new team members how to make coffee and uphold Philz Coffee's quality and standards
• One-on-one Customer service
• Thrives in a changing environment
• Attention to detail
• Connects quickly to customers and shares empathy
• Excellent at receiving and giving feedback
• Effective communication and productive
• Superb memorization and organization skills
• Ensures accountability
• Teaches and empowers team
• Time management

Lead Trainer

Woodlands Pet Food and Treats

• One-on-one Customer Service
• Opening and closing store duties
• Lead while store manager is not present 
• Money management, counting cash drawers and safe
• Team leader, influencing a fun and focused work environment
• Ensuring products are stocked, faced, and looking nice
• Time management 
• Thorough knowledge of pet products

Shift Lead

CITIPETS

Team Member Duties:
•Complete sales transactions and balance register before store opening
•Maintain a superb store appearance and recovery
•Direct & resolve customer service inquires & conflict
•Order and organize stock & merchandise inventory shipments
•Assists in visual planning of storefront

Social Media Duties:
•Manage social media pages such as Facebook, Twitter, Foursquare, Google+
•Update advertisements, special events, and sales
•Inform customers of sales and new products in stock

Team Manager

I love to learn about people's experiences, achievements, and what makes them come alive. 
I also love building teams, owning processes, mentoring, and celebrating everyone's wins!
In a world where you can be anything, be kind! ✨

Taplio

Sara Bermudez's Linkedin Analytics

Sara Bermudez

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Taplio

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Sara Bermudez

Want to drive more opportunities from LinkedIn?

Sara Bermudez's Linkedin Analytics