Shopify

- Improved results by continuously analyzing my and my team’s performance data using various tools.
- Empowered advisors to better serve merchants by helping to resolve advanced technical issues.
- Drove effective solutions by regularly partnering with teammates and a wide range of escalated teams.
- Maintained knowledge by reviewing documentation and directly supporting clients on live channels.
- Helped new advisors to achieve KPIs through mentoring, facilitated training, and one-on-one time.

Advisors Support Specialist

- Delivered high-quality interactions for customers through phone, chat, and email support channels.
- Utilized support tools and proactively stayed up-to-date with best practices and Shopify context.
- Sought frequent feedback and made decisions with input from leads and support resources.

Support Advisor

- Completed training and mastered essential support advisor tools, processes, and workflows.
- Implemented feedback from lead and mentors to deliver consistent, high-quality interactions.
- Learned best practices and applied Shopify’s values to all merchant communications.

Junior Support Advisor

Victoria's Secret

- Drove bra sales and growth by demonstrating expert knowledge and overcoming customer objections.
- Participated in bra sales goal-setting and offered suggestions on how the store could improve results.

Fitting Expert

WORKHALL Studio

- Provided high-quality sales experiences through friendly, personalized, one-on-one customer service.
- Coached coworkers by inspiring and sharing best practices and delegated tasks to meet store goals.

Sales Lead

Chateau Lacombe Hotel

- Balanced daytime revenue and transactions; completed nightly audit and verified end-of-day reports.
- Resolved guest complaints and concerns and assisted other departments as necessary.

Night Auditor

Garage Clothing

Sales Associate

Meerkat

- Sold merchandise online; set up pop-up shops at schools, bazaars, and malls.
- Performed social media marketing; worked with influencers and local celebrities to promote products.

Taplio

Sela Ellorda's Linkedin Analytics

Sela Ellorda

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