Continuum Learning Pte Ltd

Dr Seow develops service professionals’ potential in the areas of service competencies - customer service mindset (self-efficacy), EQ @ service, service values, client engagements and service micro-skills. She presents this in a powerful visual form to create awareness, enhance learning, and set up a sustainable framework for applying these service skills on a daily basis. Dr Seow empowers the adult learners to maximize learning by making it practical and relevant. They go back to their workplace knowing they can make a difference. 


List of Service Excellence : Customer-Centricity Training Programs

1.	Unlocking Your Customer Service Self-Efficacy 
2.	Driving Service Empathy
3.	Engaging Difficult “Customers” With Impact   
4.	Co-creating Service Excellence – Service Language 
5.	Empowering Self and Others to S.E.R.V.E.
6.	Coaching For Service Excellence 
7.	Developing Teamwork For Service Excellence 
8.	Facilitating S.A.L.T.  - Serve And Learn Together

Service Excellence Evangelist (Facilitator)

Singapore Airlines (SIA)

Her background and training experience in Singapore Airlines (SIA) - Cabin Crew Training stand her in stead as she designs and delivers service training programs. She was responsible for developing a team of 200 trainers committed to SIA Cabin Crew Training Vision of developing service professionals of distinction within a learning culture. 

She was involved in the full spectrum of training and development initiatives such as developing the program into learning units, selecting effective delivery methods and conducting programs geared towards SIA’s business needs. 

This wealth of experience enables her to share rich ideas and experiences with the service employees during her workshops which are interactive and impactful.

Training Manager (Customer-Centricity)

Accenture

Bee Leng has high level consulting skills as a Consultant with Accenture (Business Consulting). 

She had experience working with multi-cultural groups and championing knowledge transfer programs so that they could continuously improve their learning solutions to support business goals.

Customer Relationship Management Business Consultant

Dr Bee Leng SEOW is passionate to serve with love and joy; and empowering others do the same. She runs her practice under Continuum Learning Pte Ltd. With warmth and authenticity, Dr Seow trains workshops in service excellence, creates joyful learning and safe space where learners thrive and grow. She facilitates groups and communities, bringing them together for meaningful conversations to reach deeper levels of understanding and trust. 

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