Arrow Electronics

Responsible for working with sales reps, business partners, and end users to create systems configurations based on customer requirements.
Creates systems based on customer requirements, offers product recommendations, and runs alternative configurations that may present a better solution to the customers. 
Responsible for working with sales reps, business partners, and end users to resolve design configuration issues and run revisions. Trains sales reps and partner engineers on configuration tools and how to use them as well as provide pre-sales product training.
Educates partners, inside sales, and other technicians on products and solutions.

Technical Solution Engineer

PEAK Resources, Inc.

Acting as a resource within the PMO organization that contributes to the processes and practices of the group, constantly enhancing the value to customers. Acting as the primary PMO resource on lower-tier projects, providing coordination, communication, and documentation to facilitate successful project completion. Managed Time and Material projects and projects with 1-2 technical resources. Provide portfolio-level reporting and status information on all assigned projects at the direction of the PMO. Support Professional Services scoping activities from an administrative perspective, helping to organize and craft scope documents in collaboration with the Director of Professional Services and the Director of Project Management. Maintained Project Financials ensuring projects stayed on budget.

Information Technology Project Coordinator

Sogeti

Work within a fast-paced team that directly support the Global Microsoft Partner sales teams as a knowledge resource, fielding questions and escalations regarding product/programs.
Validate inquiries, and interpret them against the proposed solution to ensure they are compliant and the solution is within Microsoft policy.
Effectively communicate with partners on virtual forums, to ensure all expectations are met and escalated, as necessary.
Manage database records to ensure documentation is uploaded, and all fields are complete and accurate

Volume Licensing Sales Support 

Corus360

Provide full inside account management support and to Corus360 Account Managers and customers. Works with distributors and vendors to register deals, request quotes and RMA’s.
Works with purchasing to place and track orders to ensure timely delivery to the customer.
Identify opportunities to generate additional revenue. Works closely with both the Operations team in various locations and the Raleigh team to achieve group and company goals. Interacts with various Corus360 teams in different locations.

Inside Sales Coordinator

Zillow Group

Assisted real estate agents, brokerages and MLS contacts with their account issues and responded to questions regarding their products ▪ Worked with clients to meet their needs and goals while preserving a positive client relationship ▪ Provided clients with all necessary information to make informed choices about their marketing needs ▪ Met or exceeded metric goals ▪  Have a strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service  ▪  An expert on all products, features, and functionality; and able to use provided tools and creative ingenuity to solve listing and profile-related issues  ▪  Help gather, analyze and present customer feedback to product and business teams at Zillow to improve processes  ▪ T ake ownership of resolving customer issues ▪ Maintain listings quality assurance on Zillow; both reactive based on consumer feedback, and proactive quality checks  ▪ Highly e xperienced using various channels for delivering customer support  ▪  Used Salesforce software  ▪  Experience with Zendesk  ▪  Experience with XML coding  ▪  Experience using online forums and social networks for customer care and in moderating online forums  ▪ Resourceful and savvy with internet searches and finding new ways to solve issues

Agent Care

Apple

Current Supporting products and services for iPhones, iPads and iPods▪ Assisting with software troubleshooting ▪ Leading team meetings ▪Top 5 percent in spring quarter ▪teaching Customers how to use device more efficiently ▪helped Customers set up repair over the phone through mail or through store ▪ assisted Customers with their account ▪ Highly organized with great attention to detail ▪ Flexible and willing to learn new things ▪ Mentoring teammates for greater efficiency ▪ Created a weekly email for Team to help boost moral and post helpful information for resolving issues▪Kept customer satisfaction at 100 percent for 6 months▪ Reduction in tier 2 escalation by 50 percent ▪ Kept track of progress of goals ▪ Top 5 percent performer for two quarters in a row ▪ Assisting in creating content for weekly meetings

Mac plus & IOS tech support

Dial America

Provided callers with information on packages and promotions ▪ In depth knowledge of meeting sales expectations and goals ▪ Demonstrated ability to serve as a solid link between customers and SirisXM ▪ Highly skilled in verifying pricing and products Able to take credit card orders via phone Demonstrated ability to log all notes and follow up information accurately ▪ Proven ability to make over 300 outbound phone calls for every day to existing customers ▪  Awarded Most Valuable Team Player three times▪ Awarded Agent of the Month

Sales Associate

Kitsune63

Kitsune means fox in Japanese; here at Kitsune63 we are creating urban and modern vintage looks. 
We create Obi belts and scarves. Currently in the works are scarves and dresses. Items are on their way to be posted for sale.

Owner and Designer

PrimeSource Healthcare Systems

Responsible for Dental number, liability, sent out of lab, billing reports. Ensuring the correct number for all the report and insuring they are completed on a timely manner. Working closely with Indiana Medicaid submitting and approval for dentures as well as the liability department.  Providing daily communication with lab and as well as other department on status of denture, as well as provide nursing home with status ensuring porosities will be delivered on a timely manner. Creating new methods to increase productivity as well new systems in place to provided good customer service to nursing homes

Utilization Coordinator Indiana Dentistry

Hot Mama

Inventory project- assisted in making an accurate account of all merchandise in store and stock room ▪ Process orders of new merchandise and price new merchandise for sale ▪ Multitasking store priorities and time management to ensure quality of customer service ▪ Achieve and exceed daily sales and credit card goals set by management ▪ Worked one on one with customers to ensure quality of service ▪ Ability to suggestive sell and connect to customers

Inventory Specialist Analyst

Highly self-motivated, dependable and proven professional ▪ Brings a positive attitude and known for excellence in optimizing complex work processes and strategic analysis with insight to drive business ▪ Highly effective interpersonal communication skills with the ability to build rapport with a diverse workforce in a multi-cultural setting ▪ Consistent top performer with track record of exceeding goals, surpassing established metrics and consistently meeting deadlines ▪ Life-long learner with unmatched work ethic ▪ Focused on honesty, integrity and accountability.

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