Susan T.'s Linkedin Analytics

I'm a strategic thinker, passionate about creating tangible value using human-centered design, data, and emerging technologies. With a track record of delivering impactful strategies and programs, I bring a unique set of experiences and expertise to organizations. What I offer 💥  Collaborative Leadership & Program Management As a collaborative and empathetic leader, I have envisioned, built, and effectively managed information architecture, research, design strategy, and service design programs. I thrive on being an effective communicator, coach, and collaborator, fostering strong partnerships with my team, executives, stakeholders, and peers. 🚀  Experience Strategy With a blend of analytical and creative chops, I organize and guide activities that focus on understanding and solving problems. I excel at synthesizing qualitative customer data. Via workshop facilitation and other methods, I collaboratively uncover needs, define market opportunities, generate innovative ideas, and prioritize next steps. 🔬 Data-Driven Mindset I am adept at leveraging data to craft thoughtful experience strategies and designs. My deep involvement in healthcare as a design principal at IBM Watson Health gave me a unique understanding of how people, processes, data science, and technology affect and improve the patient and provider experience. 💼 Trusted Advisor & Problem Solver From Fortune 100 & 500 companies to start-ups and non-profits in healthcare, financial services, and higher education, I've earned a reputation as a trusted advisor. I’m curious, resilient, and thrive on complex challenges. ✅ Tools I use: Theydo Journey Management | Figma | Miro | Mural | Tableau | SQL | VoC Platforms | Qualtrics | Dovetail | Notion | Project Management & Office Tools 🎯 Clifton strength-based leadership traits: Achiever | Ideation | Learner | Input | Intellection