Jay Shah's Linkedin Analytics

I work as an IT Analyst at Wipro, where I provide high-quality, customer-focused IT solutions designed to improve business performance and productivity. I hold a Post Graduate Diploma in Web Design and Development from Conestoga College and a Bachelor of Engineering in Computer Engineering from Gujarat Power Engineering and Research Institute. My core skills include ITIL, IT Operations, End User Computing, AZ-900, and ITSM. As the initial point of contact for all IT service and support requests, I use ServiceNow for ticketing and SLA management. I efficiently prioritize and resolve hardware and software issues using deductive troubleshooting methods and diagnose problems with laptops, desktops, applications, and telecom systems. Additionally, I assist customers with antivirus installations and virus removal, often utilizing remote access. I thrive in a diverse and collaborative team environment and am always eager to learn new skills and technologies. My passion for web design and development drives me to apply my knowledge and creativity in creating user-friendly and responsive websites and applications.