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Shahzan Mulla

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I am a seasoned IT professional with a B.E. in Electronics and Communication Engineering and multiple certifications in ITIL, Network Security, and IT Service Management. I have over six years of experience in leading IT Operations and Security for various industries, including retail, sports, and meat processing. As the Head of IT and Security at Licious, I empower the company's growth by developing and leading the country IT Operations and Security. I oversee a 50+ member IT team that serves over 5000 employees across 100+ sites and plan IT directives that comply with policies and standards. I am adept at driving end-to-end quality IT solutions, installation of all IT equipment, IT roadmaps, and change management through a strategically planned approach. I have proactively managed important and time-sensitive security projects by developing innovative solutions to critical problems. I am proficient in balancing stakeholder expectations by collaboratively working with cross-functional teams, architecting creative technology solutions, and leveraging diverse methodologies. I have been credited for orchestrating and driving the development and implementation of IT measures for the organization's expansion and setup involving multiple partners, spanning multiple disciplines, geographic areas, and cultures. Some of my key accomplishments at Licious are: Deploying SDWAN at 100+ Sites within 4 months, improving site uptime from 95% to 99%. Enhancing user experience and CSAT from 5.5 to 8.2/10. Generating direct savings > INR 3 Cr and indirect savings > INR 75 Cr YoY. I am skilled at translating evolving industry risks into ambitious technology roadmaps and robust IT programs. I am a visionary who continually sharpens the organization's IT maturity and aligns solutions with the organization's framework. I am also passionate about career counseling and mentoring young IT professionals and aspirants.

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