Validit.ai

Orchestrated the adoption of new CRM software enhancing customer interaction
tracking across the CS department by 85%.
Created the content for website and social media for company’s SaaS solution.
Documented workflow processes on Confluence reflecting Agile Methodology.
Oversee daily CS operations, escalated issues to R&D team when necessary ,timeously.
Proactively communicated with customers and solicited feedback to gain a deeper
understanding of the customer experience and improve satisfaction.
Analyzed trends and patterns in customer inquiries to proactively address them.
Built strong relationships with customers via empathy and resolving issues efficiently.
Collaborated with R&D team to resolve complex issues and ensure timely and effective
resolution.
Created bilingual videos and guidebooks to assist customers in the onboarding
process, improving customer satisfaction by 30%.
Consistently informed customers of new features in the platform.
Generated new leads for the sales department.
Improved CSAT in six months by 70 %, according to customer feedback.
Resolved 98% of issues with the application in 24 hours.
Running QA tests on the product.

Customer Success Lead

MagniLearn

Managed and continuously improved procedures to facilitate a high-quality customer
onboarding and activation experience.
Extracted monthly performance metrics from database to demonstrate company’s
growth and implementation of KPIs.
Provided ongoing technical support to customers.
Expanded the customer base in Israel by 85% .
Designed SQL queries to retrieve data and reports of students’ progress after using the
platform, increasing CSAT by 90% and providing instrumental business metrics for
investors.
Tracking, invoicing and collecting payment from customers for services rendered
increasing company revenue by 50%.

Data Analyst & Customer Success

Anglican International School

Tracked students’ progress to forecast resources needed to improve their
learning.
Designed structured curriculum within a scheduled framework for students
adhering to the learning criteria and rubrics of the IB /MYP curriculum.
Effective communication with internal team and government offices resulting in
procurement of funds for department thus increasing the school's revenue.
Empowered students with the confidence to speak publicly in a foreign language .
Led the ESL team in the Special Needs Department to ensure that foreign
language speakers could be incorporated in mainstream curriculum.
Implemented creative and fun techniques to adapt to different learning styles.

Educator, Co-manager of inclusion needs department 

Provided comprehensive translation of Educational Psychology document from Hebrew to English.

Hebrew-English Translator

TriEnglish

Trained CEO's in governmental positions in public speaking to deliver presenations at Harvard University.
Trained corporate managers and employees at Intel.

Business English Trainer

I'ts always been important for me to make an impact on the people around me.

How do I make a difference in the lives of others? 

➡️ By being committed to building valuable relationships with customers thus enhancing every step of the customer  journey. I am blessed with a unique talent of empowering others with my highly effective communication skills. 🗣️

My past experience has provided me with:

➡️ A proven track record of managing high quality projects on-time within budget by utilizing my technical abilities and problem-solving strengths. 💪

How do I achieve my goals?
 
➡️ Multi tasker competent at analyzing the holistic needs of an organization and fostering valuable relationships with international and local clients. 

How can I help you?

➡️Talented at coaching professionals and facilitating educational courses.

Taplio

Shaina Carlebach's Linkedin Analytics

Shaina Carlebach

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Taplio

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Shaina Carlebach

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Shaina Carlebach's Linkedin Analytics