Shai Ritblatt

Account Management Team Lead, EMEA

Jigso

Head of GTM & Business Development 

CS Advisor

SixFigures

CS Mentor & Lecturer

Cymbio

Vice President of Customer Success

Base (formerly Crowdvocate)

• Built a Global CS team from 1 to 5, including CSMs & Support
• Built a Customer Journey process to maximize customer experience and value.
• Defined & Tracked key CS metrics to assure cross-company visibility & alignment

Head of Customer Success

Sisense

• Managed the EMEA & APAC CSM Team.
• Achieved 100% Retention goals QoQ
• Led Expansion/Cross-sell initiatives in collaboration with the Sales organization
• Built & Led the Sisense Partners Success team in EMEA & APAC 
• Led the System Integrator partner eco-system – Capacity plan, recruit, enable and sell.
• Sales & Technical Partner Enablement including Partners certification, Webinars and Bootcamps

Head of Partner & Customer Success, EMEA & APAC

• Manage Sisense Strategic & Corporate customers in EMEA & APAC
• Drive Growth through expansions & upsells, constantly overachieving retention & growth targets.
• Establish and maintain customer satisfaction through project planning, proactive customer communications, issue remediation and containment and performance measurement.
• Award Winner - Highest Renewal Rate

Customer Success Manager

WalkMe™

• Led a team responsible for customers' commercial aspects - Renewals/Expansions/Upsells.
• Facilitate strong relationships with both the customer success & sales teams. establish a trusted advisor relationship with customer executive sponsors.
• Team delivered record-low revenue gross churn

• Formalized relationships as a trusted advisor; ensured total customer satisfaction and continued education on product updates.  
• Partnered with customers and formulated success plans to address how WalkMe would address their critical needs, using short-term and long-term goals.
• Analyzed customer utilization trends and provided recommendations to product development.

Electro Habash Ltd.

Founded in 1965, Electro Habash LTD is a well-established, Electrical Equipment Wholesaler for the Industrial Market, Serving the top Industrial, institutional, government, tech and commercial companies in Israel.

• Managed 25 employees, business development, supplier negotiations, and strategic customer care. 
• Expanded the company’s market reach; increased the national market share.
• Enhanced products portfolio and market segments.

Chief Operations Officer

Zoran

• Software development (C/C++) for set top boxes and digital TV.
• Collaborated with hardware and QA groups, as well as with clients in England and China.
• Spearheaded the USB interface integration into our product.

Software Engineer

• Generated business to business sales through working with top companies in Israel; cultivate strong professional relationships and trust as well as support client need.

Sales Manager

Head of GTM @ Jigso | Customer Success Leader | Top 100 CS Strategist 2021 & 2022 | Advisor & Mentor

Driving Employee, Customer & Business Success. In this order.

A Customer-facing Business Development expert, with experience in Customer Success, Strategic Account Management, Sales, Growth Generation, and Retention.
MBA and Computer Science graduate with Technological background and 15+ years of Management experience.
Has great Social Skills, Business Acumen, Learns Quickly, always faces New Challenges with Enthusiasm, and Gets the Job Done.

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