Shalini Singh's Linkedin Analytics

Oversee all OTC operations for the UK regions, including order set-ups, billing, recovery of debt, risk management and efficient cash flow cycle. ● Act as an escalation point for the team on complex queries. ● Assist in creating and maintaining a detailed set of global operating procedures that will be used by all OTC staff, with a detailed enablement program for the global sales team and other key stakeholders ● Provide management with timely and accurate reporting that includes forecasting, performance, trend metrics and actionable management information. ● Instill relevant controls and maintain quality of output in a KPI driven environment to achieve monthly bookings, billing and collections targets. ● Promote and develop excellent working relationships across all internal and external stakeholders, placing the customer at the heart of any decision. ● Experience in measuring and managing performance, supported by sound analysis of information and statistics. ● Strong insight into business analysis and business process redesign with experience of carrying out process reviews through to successful practical roll out.