OmniPath

Founder of boutique professional services firm, with a focus on digital transformation and the Salesforce ecosystem. Responsible for setting strategic direction, team building, developing client relationships, and ensuring delivery excellence.

Executive VP, Professional Services

West Monroe

Recruited to join the leadership team for the Customer Success (Salesforce) practice at a Summit tier Salesforce consulting partner. Responsible for strategic consultation, technical solutioning, account growth, service offering development, team management, and career advisory.

- Directly contributed total services sales footprint of $5M, based on direct responsibility for $3M in opportunity, and $2M+ of team-based opportunity
- Captured new logo and sold $1M of services over $2M annual run rate
- Led and enabled consulting delivery teams successfully, resulting in 4.9/5 CSAT rating
- Created technical Salesforce certification roadmap and served as career advisor for three direct reports

Senior Manager

Unify Consulting

Selected by senior executives to launch the Salesforce practice for mid-sized business and technology consulting firm. Responsible for practice sales pipeline, service offering go-to-market, solution development, practice strategy, program advisory & delivery, talent vetting, and career development.

- Achieved $3M run rate through sales pipeline development and talent growth
- Mentored and championed employee education program, doubling the number of Salesforce certified professionals within the organization
- Authored go-to-market collateral, spanning multiple solutions across numerous clouds in Salesforce ecosystem

Practice Director, Salesforce

- Standardized recruiting processes and approach, resulting in 3x team growth in the first 18 months
- Implemented pre-sales and engagement estimation tools and models

Practice Manager, Salesforce

RelationEdge

Recruited as a Salesforce practice solution team leader. Responsible for start-to-finish digital transformation program ownership, including solution design, technology evaluation, requirements prioritization & estimation, delivery team management, stakeholder communications, client escalations, and risk management.

- Worked as client-facing technical leader for delivery team migrating customer from an outdated ZenDesk ticket management system to a modern Salesforce service cloud and customer community, enhanced by custom lightning experience components to retrieve and update secure data from an enterprise patient database

- Performed duties as team leader for digital transformation initiative in athletic event management sector; personally designed and built application leveraging Salesforce process builder and flow to accelerate sales and inventory management, re-inventing manual, spreadsheet-based process into real-time digital experience

Senior Solution Architect

Slalom Consulting

Appointed as a senior consultant for a quickly growing Salesforce practice. Responsible for program management, solution architecture, process redesign, technical delivery, and solution implementation. Additional contributions to sales team motions, estimate development, proposal creation, SOW authoring and refinement.

- Lead Salesforce delivery resource and coach on highly visible Service Cloud implementation for HR team supporting needs of over 500K globally distributed employees
- Performed duties as account manager and business architect for multi-billion, multi-national Salesforce customer, successfully building relationships with program sponsor and product owner to develop initial two-month, single-use case engagement into multi-project program extending full calendar year

Consultant

StratusG Consulting

Orchestrated enterprise-level system implementation efforts with a focus on Project Management, IT Strategy, and Quality Systems. Responsible for business requirements articulation, vendor assessment, build vs. buy analysis, test strategy & execution, and advisory on regulatory compliance.

- Articulated IT strategy in a phased approach to migrate client from a limited, in-house developed
application to a commercially supported and modern trouble ticketing system
- Led and guided a team of 5 professional services consultants to deliver system deployment
ahead of schedule and client business requirements

Sr. Consultant

PROsys LLC

Selected by partner-founders of a boutique consulting firm with client bases in Europe and the Americas to own and progress strategic customer facing initiatives in the biotechnology, pharmaceutical and medical device industries.  Responsibilities included project definition, program delivery, and relationship management

- Developed datacenter migration plan for 100+ applications and databases to collocation facility
projected to save client &gt;$100,000 in annual costs while maintaining a validated environment
- Developed transition plan to a hosted solution for Drug Adverse Event System (ARIS Global
agOnDemand); negotiated application pricing projected to save client $250,000+ in 5 years

Nastech Pharmaceutical

Handpicked by senior management to execute as the corporate IT leader in the planning and directing of computerized system implementations. Served as a liaison among project stakeholders in order to assess business needs, review organizational structures, gather system requirements and translate the needs of the organization into a viable IT system per the SDLC process. Authored, managed, and revised IT compliance documentation and quality processes.

- Led and directed efforts towards the definition, acquisition, and installation of an Electronic Document Management System (OpenText Livelink); monitored and controlled project budget of > $500,000 to support IT deliverables within schedule and scope
- Led the successful implementation efforts of a Laboratory Information Management System (H&A SLIM) which saved ~1500 staff hours and >$100,000 in the first year alone
- Directed efforts to qualify the network and related technology infrastructure; leveraged CoBIT 4.0 principles to author qualification protocols

Information Technology Business Analyst

Boston Scientific

Selected by senior management in the Corporate Research and Advanced Technology Development at BSX to take on a technical leadership role in the Analytical Chemistry group.  Spearheaded clinical testing of FDA approved Taxus ® Express2™ paclitaxel drug eluting coronary stent system, achieving top-rank output in test volume.  Partnered with group leadership - led by the VP of Corporate QA - to implement GMP quality systems such as good documentation practices, corrective and preventative actions (CAPA), equipment qualification/calibration, and laboratory controls.

Research Scientist

Bausch + Lomb

Recruited as a technical leader for ISO 9001 and FDA regulated firm’s quality control team.  Responsibilites included HPLC maintenance and method testing, method development, physical testing, and GLP/GMP documentation.

- Assumed a leadership role in a variety of test method validations to achieve corporate objectives.
- Developed instrument (HPLC) and physical test methods to characterize and quantify new chemicals and reagents.

QC Technician

- Distinguished digital transformation leader specialized in shaping and leading large, outcomes-based engagements

- Deep domain expertise in the Salesforce ecosystem, currently holding 20 certifications

- Highly effective in driving alignment across programs to achieve consistently strong levels of customer satisfaction (CSAT)

- Extensive experience with Fortune 100 (enterprise-level) organizations and operating models

Areas of Focus:

● Digital Transformation Leadership 
● Program Delivery & Success Management 
● Business Case Development
● Technology Strategy 
● Pre-sales Orchestration 
● Salesforce Platform Expertise

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