ZURU Tech

Optimizing Customer Experience: Delivering exceptional service and ensuring optimal customer experience by promptly addressing inquiries, concerns, and escalations with a strong focus on customer satisfaction. Efficiently handling tickets via Zendesk and meeting service level agreements to provide timely resolutions.

Proactive Problem-Solving: Demonstrating a proactive approach to problem-solving by responding promptly to priority tickets and resolving complex issues within the established service level agreement. Effectively minimizing customer downtime and enhancing their overall experience.

Effective Escalation Management: Expertly handling customer escalations and following up to ensure timely and satisfactory resolutions, reflecting a commitment to customer advocacy. Maintaining ticket status and tracking updates within Zendesk to address customer issues promptly.

Customer Feedback Management: Actively listening to customer feedback and promptly responding to inquiries and feedback within the Zendesk platform. Ensuring that customer voices are heard and valuable insights are considered for continuous improvement.

Collaborative Teamwork: Collaborating with cross-functional teams and colleagues to address mass issues, fostering a team-oriented approach to problem-solving. Utilizing Zendesk's collaborative features to streamline communication and ensure efficient ticket management.

Customer Support Specialist

Patrice and Associates Franchising Inc

Proactive Business Development: Successfully performed business development activities to identify and engage new clients in the IT and Hospitality industries. Leveraged strong networking skills to establish valuable partnerships and identify priority search assignments and open positions.

Effective Candidate Sourcing and Management: Utilized various sourcing strategies to identify and attract potential candidates, creating a robust and diverse talent pool. Maintained a well-organized database to track and manage detailed records of candidate interactions and actions.

Comprehensive Candidate Assessment: Conducted in-depth candidate interviews and assessments to thoroughly evaluate candidates' skills, experience, and qualifications against the specific needs of clients. This approach ensured that only the most suitable candidates were presented for consideration.

Client-Candidate Coordination: Played a pivotal role in coordinating interviews between clients and candidates, demonstrating excellent communication and interpersonal skills. Efficiently managed scheduling and ensured a smooth recruitment process for both parties.

Client Relationship Management: Cultivated strong and lasting relationships with clients, understanding their unique recruitment needs and providing tailored solutions. Consistently delivered exceptional client service, leading to increased client satisfaction and repeat business opportunities.

Associate IT/ Hospitality Recruiter

TTEC

Provided Exceptional Customer Support: Demonstrated expertise in addressing customer inquiries, resolving issues, and providing solutions promptly and professionally through chat-based communication.

Sales Conversion and Upselling: Utilized persuasive communication skills to effectively guide customers through the sales process, leading to increased conversion rates and successful upselling of products or services.

Product Knowledge and Technical Expertise: Developed a deep understanding of the company's products or services and acquired technical knowledge to assist customers with technical queries and troubleshoot technical issues.

Problem Solving and Escalation Management: Proactively identified and resolved customer concerns, managing escalated issues with tact and empathy, resulting in improved customer satisfaction and retention.

Sales Performance Tracking and Reporting: Maintained accurate records of sales interactions, tracked performance metrics, and generated reports to assist in optimizing sales strategies and achieving team targets.

Highly motivated and customer-focused professional with 4+ years of experience, eager to excel in the dynamic world of IT support. Adaptable problem-solver with strong communication skills. Open to remote opportunities. Let's connect and drive success together!

Taplio

Shane Talukdar's Linkedin Analytics

Shane Talukdar

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Shane Talukdar

Want to drive more opportunities from LinkedIn?

Shane Talukdar's Linkedin Analytics