Shane Hughes's Linkedin Analytics

I am a customer success leader with over 20 years of experience in transforming and scaling customer success organizations and driving customer value and growth through innovative technology solutions. I have a strong customer focus and an entrepreneurial mindset, and I build a culture of trust, innovation, and transparency with my teams and stakeholders. Currently, I lead the global success organization for LinkedIn Sales Solutions, where I leverage my skills and leadership experience to optimize customer outcomes and satisfaction across all verticals and regions. Previously, I held various customer success leadership roles at Salesforce, where I delivered more than $1B in new and retained revenue with a 10:1 ROI while helping tens of thousands of enterprise customers achieve their business goals. Some of my key accomplishments include growing a customer success team from 20 to 170+ professionals, establishing the first customer-focused Retail and Consumer Goods commercial success team, and increasing customer success product revenue by 223%. I also have a proven track record of growing and retaining key accounts, reducing product delivery costs, and creating innovative products and solutions. I am passionate about making the world a better place through technology and having some fun while doing it.