Shanelle Roberts

M&T Bank

I oversaw the beta launch of Wilmington Trust's BoardingPass application - the first digital platform to streamline the management of participation agreements for CITs. As a result of the digital efforts and the demand for this service, the business line was spun off into its own company in Q2 of 2023.

I am leading the design effort on the digitization of Wilmington Trust's secure payment management strategies for their institutional clients. This initiative's purpose is to decrease fraud related to wire transfers and ACH payments and increase the speed in which client requests can get securely processed. We are doing this by having clients make requests securely in our application and offering them digital self-service options for wires and ACH transfers.

Product Design Lead

Smart Chic Labs

➡️Smart Chic Labs is a UX consulting agency focused on designing employee and contractor experiences for mid-size and enterprise companies to help them win the war for top talent. By intentionally crafting each step of the employee or contractor experience, companies can remove existing impediments to attracting and retaining top talent.

UX Consultant

General Assembly

I delivered $550,000+ in instructional services in one year at General Assembly

I taught 37 of the next generation of UX designers on the principles, methods, and tools used by today's UX designers, so they can gain proficiency and land their first UX job.

I coached multiple students through the hiring process, helping them land their first UX Design and/or UX research job.

Lead UX Instructor

The Home Depot

I worked with the Enterprise UX team to help simplify and improve their customer communication strategy.

I ran a UX contractor satisfaction survey that helped the design operations team know what issues to address with their UX contractors.

Senior User Experience Designer

T-Mobile

I managed multiple UX vendors and  15 UX contractors on projects that included web and mobile customer-facing applications for multiple products over the course of the last 4 years at T-Mobile.

I wrote job descriptions for UX, front-end development, and UI/UX QA positions for my department that were used to hire UX design contractors and FTEs. 20+ people - 15 who were UX designers - were hired off of the job descriptions I wrote while at T-Mobile.

I led the design team of 12 that was responsible producing the first version of ADA compliant native mobile applications at T-Mobile. This team produced the recommendations and guidelines needed to ensure our iOS , Android, and Responsive web applications were accessible to our users. I took the findings and guidelines back to the internal stakeholders and shared the importance of making sure our software is accessible in the browser and on native mobile devices.

I worked with the legal department to define what accessibility looks like as part of the interface and experience in the browser and on our native mobile apps. In addition, I also worked with the IP legal team to submit a utility patent for my One Click Conferencing Custom Contact. It was approved by the patent office in 2018.

I was the UX subject matter expert on 10 different products including multiple internal engineering tools and multiple customer-facing native mobile apps like Name ID - now Scam Shield - and lead the design efforts and defined the ecosystem for the DIGITS platform.

I organized the effort to identify who the UX members were at T-Mobile and advocated for UX unification to help us provide the best experience to our customers and help the business achieve its goals. This advocacy allowed me to build a product design team from just me to a team of 16 product designers when I left.

Lead User Experience Designer

I coded an on brand interface for the my account mobile app for Android devices

Contract Senior UX Designer

Tiny News

I worked hand in hand with the CEO create the best possible user experience on the iOS and web app

I created the brand for the company - including email templates, social media graphics, and print media

I made strategic recommendations for features to make the product more useful

Lead UX Designer

iLink Systems

I worked with a talented UX Design team to create design solutions for web, desktop, and mobile apps for Fortune 500 companies like Microsoft and Halliburton.

I made strategic recommendations for how companies like Sanrio can improve their mobile apps.

Our team won Microsoft’s Partner of the Year for the project I worked on with the UN’s World Food Programme.

Senior UI/UX Designer

Awesome Giant

I worked with Awesome Giant’s owner to create branded interactive experiences for their clients

Contract UX/UI Designer

DomainTools

I provided marketing design solutions for DomainTools products so they could recruit top talent to their team.

Contract Designer

Allrecipes.com

I produced, selected, color corrected and optimized over 600 images for the first 4   Allrecipes.com eBooks designed for the iPad using XHTML and CSS, opening up a new revenue channel for the company.

👋🏻 Hi, I’m Shanelle 😊. I’m an author, inventor, award-winning UX designer, verified ADPLIST mentor, and Product Design Leader at M&T Bank.

🧠 I combine my expertise in human-centered design and neuro-linguistic programming (NLP) to create strategies that positively transform careers and companies.

I love helping designers successfully navigate their careers. It’s why I coach and mentor. I’ve worked with Therapists, Health Coaches, Senior UX Managers, Lead UX Designers, Senior UX Designers, Content Strategists, and those looking for their first big break into UX.  Designers I've mentored and coached have gone on to work at Microsoft, Amazon, Adobe, T-Mobile, Cisco, Home Depot, and more.

I’m passionate about four things. Providing accurate salary data for UX designers, preventing burnout, building healthy, productive design teams, and designing winning employee experiences. These are interlinked.  Not knowing your worth can lead to burnout. Burned-out employees are disengaged employees. Creating a culture where healthy, engaged employees are normalized and encouraged helps businesses reach their goals faster. That’s what I do. Using empathy and NLP tools and techniques, I create a safe environment for my team so that we can use our collective strengths in conjunction with design thinking to deliver results that help businesses win. I use my strategic thinking skills to identify problems in processes, workflows, and systems so that I can propose solutions for the team to explore and implement. 

✅ To stay in the loop, follow me on Medium at https://uxshanelle.medium.com.

♟ To get help on your UX career, attend one of my paid online UX Job Search Strategy Sessions - https://calendly.com/smartchiclabs/ux-job-search-strategy-session

VP Product Design Lead

Oversaw the beta launch of Wilmington Trust's BoardingPass application - the first digital platform to streamline the management of participation agreements for CITs

Leading the design effort on the digitization of Wilmington Trust's payment management strategies. This initiative is being driven to decrease fraud related to wire transfers and ACH payments.

Hey everyone! I've got another job posting at M&T Bank on the Wealth Digital Design Team.

Senior Product Designer

This is what the hiring manager shared. 

Overview
We are a small (but mighty!) product design team, focused on building and improving digital experiences for our Wealth Customers & Employees. We have incredible product/business and technology partners and high levels of alignment and stability across our space.  While our team is small, we are active members within a larger Design Community that spans across M&T and Wilmington Trust and aims to support designers, advocate, and educate.

Working with this team, you will...

Over the next year, some of our team priorities include:
- Partnering with our Design System team to align their component library with our needs and start incrementally adopting the system into our product experiences.
- Creating North Star Visions for our core advisor and client platforms that help guide us over the next 3-5 years.
- Improving our overall approach to data visualization and organization throughout our (data-grid and data-viz heavy) core platforms to be more flexible, responsive, and useful to our users.
- Designing and implementing a new integrated Wealth Banking experience strategy and platform.
- Stand up a UX Metric framework aligned to benchmarking and tracking outcomes
 
What you bring...
You’ll bring a strong background (and portfolio) in Visual and Interaction Design, expertise in Figma and Design Systems, and experience and comfort with data heavy design applications – data visualization, responsive grid design, etc.  You have an innate curiosity that allows you to get to the root cause of problems, see impacts across systems and forge trusting relationships across a network. You are a self-starter, organized and have outstanding attention to detail.
 
In return, you’ll get to work alongside a diverse team of talented, kind, and passionate designers (no egos here) who support and challenge each other while striving to create psychological safety for all. You will have regular 1:1’s with coaching and feedback, while having autonomy to drive your own quarterly plans and development goals.
 
If this sounds like you, submit your application at -

Taplio

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