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Strategic operations leader with 25+ years of delivering superior results through building collaborative teams and analyzing data to optimize processes, operations, and manage facilities for companies. Articulate communicator, capable of building lasting relationships with leadership, clients, partners, and vendors, and leads operations in a high-paced, multi-facility location. AREAS OF STRENGTH & EFFECTIVENESS ►Operations Leadership for 25+ Years ▪ Progressively moved up in every role into Operations leadership, increasing revenue, adding new market segmentations, growing high-impact teams, and optimizing costs, typically increasing revenue by 40%+ in every role. ▪ Extremely goal-oriented, developing goals, vision boards, etc., and always striving to 2X goals. ▪Actively builds, turns around, and cultivates award-winning teams with high retention. ▪ Always tries to give back to the community and expands opportunities for the business through chair roles (Chambers of Commerce, business organizations, etc.). ▪Trusted truthful leader, extremely caring to employees, clients, and community, while also strategically ensuring business to its capabilities and exceeding goals. ►Operations Optimization for Continuous Improvement ▪ Leads all maintenance, repair, and renovations with 7 maintenance teams for 4 properties to inspect properties and rooms for preventative maintenance and risk management. ▪ Passionate and turns around culture and teams to be high performing within 4/6 weeks. ▪ Looks holistically at the daily operations while thinking forward to achieving quarterly and annual goals, often optimizing resources by up to $M annually with all properties. ▪Analyzes, forecasts, and models 4 budgets. Able to communicate to stakeholders exactly where operations and finances are at daily. ▪Looks at the book of business and marketing/sales efforts to find opportunities for new marketing segmentation; expanded out new segments in every role generating $MMs in additional revenue. ►Team Building and Cross-Functional Collaboration ▪Hands-on trusted leader who always strives to be positive/fun, holds the bar high, keeps open communication, develops to progress, and celebrates success both small/and large to build high achieving teams. ▪Works with leadership and business owners to strategize and work together to get the results they want. ►Data, Analysis, & Technology ▪Microsoft 365, Sabre,Canva, Google Ads, Google Business, Expedia Ads, Travel Ads, Adobe. ▪Looks at data daily to ensure performance is based on best of abilities for both historical and new data.
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