Chicago Police Department

• July 2023 -Current: Professional Counseling Division, EAP & Peer Support 
• September 2021 -June 2023: Recruitment and Retention Unit, Office of the Superintendent 
• January 2023 -October 2022: Business Liaison Officer 47th Street 002nd District 
• September 2022 -December 2022: Saturation City Wide Unit
• May 2019 - August: 2022: 002nd and 005th District patrol

Police Officer

Sprint

• Responsible for on boarding, training and coaching new employees to the company during their 1st 90 days of employment.
• Performance coach for new hires, seasoned and tenured sales reps.
• Creating workshops and course curriculum to reduce performance gaps observed during field observations.

Sales Trainer & Performance Coach

• Pre and post sales application & wireless data support.  
• Helping companies reduce costs and maximize profits implementing measurable solutions.

Solution Engineer

TeleNav

• Member of corporate strategic advisory boards; participate in short and long range planning driving new business development, new product development/enhancements and best practices creation.
• Instrumental in driving revenue and penetration of new sales channels and products (mobile advertising, premium services, enterprise, automotive) delivering 165% growth in 2011 over 2010.  
• Achieved top performance nationally for customer retention and account development: instrumental in increasing company revenue by $10.6 million in 2011 over 2010, as well as increasing subscribers by 53% in 2011 over 2010.

Strategic Implementation Manager

•	Excelled in this pilot position and delivered strong year over year revenue and margin growth: government vertical became a top three channel for revenue growth with limited resource requirements.
•	Established processes, infrastructure, goals and benchmarks to equip Sprint sales teams with sales and marketing resources and tools to drive brand and penetration of TeleNav’s solutions to government accounts.  
•	Consistently delivered 104%+ of quota month over month.

Public Sector Channel Manager

•	Conceptualized and directed launch of 30-day trial period sales strategy; partnered with manufacturers (i.e., RIM, Blackberry, Motorola) to pre-load TeleNav product, which improved close ratio following trial period to 90%+.
•	Represented TeleNav at national and international technology road shows, industry events and trade shows.
•	Developed technical documentation, sales tools, marketing programs and incentives to support indirect sales channel.

Tier 2 Channel Manager

•	Key member of sales and customer management team delivering highest retention rates in nation year over year.
•	Maintained top performance for sales, including delivering 200%+ above goal in six of 20 months in position.

Channel Support Specialist

Sprint Nextel

Led internal and external sales and marketing closing voice and data solutions targeting consumers and commercial accounts.  Managed a full sales cycle, including analysis, presentation, demonstration, close and technical support. 

Consistently exceeded objectives in all key metrics (sales volume, customer service, referral generation, renewals).
Achieved #1 sales ranking out of 75 sales reps in four of 13 months in position.

Sales Representative

Radio Direct Group

Promoted rapidly from sales associate to store manager and led turnaround taking store from bottom performance to a top performer consistently.  Direct P&L accountability: managed all areas of staffing, sales, inventory management, ordering, compliance and security.  Managed and developed a team of sales and technical service associates.

Store Manager

New member of the volunteer Peer Support team in the Chicago Police Department's Employee Assistance Program unit. Proudly serving the City of Chicago as a law enforcement officer, community policing advocate & recruiter.

Law enforcement professional with early career in various areas of training, leadership, sales, technical solutions engineering & support, customer service, community relations, project management and operations.  I am enjoying my 2nd career very much.

Taplio

Shane McKenna's Linkedin Analytics

Shane McKenna

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