Figma

🛠 building our customer experience team (onboarding, customer enablement, solutions consulting)

Senior Director, Global Head of Customer Experience & Solutions

Coalition Operators

The Coalition Network is a place for top operators to access curated cap table opportunities and build their worlds, wealth and impact beyond their core jobs. Through partnerships with top venture capital funds, senior leaders are connected with startups where their expertise is uniquely valuable.

Founding Operator & LP

Evening Fund

Limited Partner

Bento

Bento empowers customer success teams to customize the right in-product onboarding journey for each account. Customers "do the homework" faster, deepen their usage of the product, and all this with fewer meetings.

Advisor to the CEO

Arrive

Climate Draft

Mentor to climate tech and climate solutions companies

Member, Operator

Airtable

Head of Commercial Customer Success and Scaled Programs

Manager, Customer Success (Large Accounts)

Joined as Airtable's first Customer Success Manager (4th GTM hire, 15th employee). Built early Customer Success playbooks. Responsible for adoption, growth, and retention of earliest enterprise customers, including Netflix, Nike, Red Bull, Spotify, and A+E Networks.

Strategic Customer Success Manager

On Deck

On Deck Customer Success [ODCS] is an invitation-only community and brain trust of world-class CS experts in SaaS. ODCS Fellows build customer-centric cultures and maximize their leadership potential through professional development and a trusted peer network. The 8-week fellowship program is a highly curated space to expand knowledge, build meaningful relationships, and collectively improve the customer experience while workshopping CS business management challenges & topics.

Founding Fellow

Cross Culture Ventures

+Led diligence on active deals, assessed competitive landscape, built financial models, conducted reference calls and authored investment memos
+Supported investments in: Skurt, Hingeto, Sidestep, and Gimlet Media
+Led company marketing efforts through blogpost publication, website management, and newsletter production and distribution
+Defined and implemented internal system for web-based deal flow management 
+Built relationships with startup founders and investors across industries and sectors of focus

Investments Team

Intel Capital

+Managed deal flow and conducted initial screens for the newly launched $125M fund
+Provided deal support, including competitive analysis and due diligence, for active investment opportunities. Supported investment in audio-beacon company, LISNR.
+Represented Intel Capital at investor and networking events
+Built relationships internally at Intel Capital and externally throughout entrepreneurial ecosystem

Taplio

Shani C. Taylor's Linkedin Analytics

Shani C. Taylor

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Shani C. Taylor's Linkedin Analytics

Shani C. Taylor

Want to drive more opportunities from LinkedIn?

Shani C. Taylor's Linkedin Analytics