Shari Srebnick's Linkedin Analytics

Passionate, highly motivated, innovative, and detail-oriented change agent and Customer Success evangelist skilled at conceiving unique solutions from a creative perspective. My experience and deep understanding of customer success combined with my strategic account development skills has brought consistent success while exceeding both organizational & client goals. Strategic and data-driven with a track record that includes increasing profitability, customer satisfaction, collaborative strategies, adoption, & driving value. KEY COMPETENCIES *Customer Success Management *Relationship Management *Client Retention *Strategic Account Development *Project Management *Team Leadership *Highly Collaborative *Effective Problem Solver *Strategist OVERVIEW •Experienced leader with a well-rounded, successful track record in customer success & client relationship management •Organized, entrepreneurial, self-starter with excellent follow-through abilities & detail orientation; able to plan and oversee projects from concept to successful completion •Demonstrated ability to efficiently prioritize a broad range of responsibilities in order to achieve a maximum level of operating effectiveness •A resource person, problem solver, trouble shooter & creative turn around person •Versatile; proven ability to manage multiple tasks and projects •Possess strong interpersonal & relationship building skills allowing for more impactful cross-functional collaboration efforts. ACHIEVEMENTS •Improved net revenue retention over multiple, consecutive quarters leading to consistent growth •Spearheaded, developed, and implemented new pre and post sales processes, increasing gross revenue retention and CLTV. *Established a churned customer interview initiative implemented across all global CS teams