PAR North America

Hired from contactor Pinnacle Partners after 90 days 
 Send emails to other departments with information provided by clients, repo agents, and debtors 
Managed 60-80 inbound calls daily from clients, repo agents, and debtors.
Apart of company’s most profitable 3 months in company history

Account Coordinator

Pinnacle Partners, Inc

•	Serve as liaison between the client and PAR North American by communicating with clients, repo agents, and debtors regarding car repossessions
•	Send e-mails to other departments with information provided by clients, repo agents, and debtors 
•	Managed 30-70 inbound calls daily from clients, repo agents, and debtors.

Media Riders Inc.

●	Serve as a liaison between client and DentaQuest by communicating professionally on any inquiries and services offered, maintaining mutual relationships with clients.
●	Assign Primary Dentists for members depending on their needs ensuring top-notch and appropriate treatment and care, resulting in client retention.
●	Manage 20-60 calls inbound and outbound daily while offering turnaround solutions on dental insurance queries ensuring 100% client satisfaction.

Customer Service Representative

Net@Work

•	First point of contact, via phone or emails, for clients with Sage software issues. 
•	Screen call and create a proper ticket for our support staff, using a CRM System. 
•	Occasionally follow up with customer to verify contact information or reconnect to support member
•	Handle on average 35-50 calls daily. Kept hold times under 5 minute as much as possible
•	Follow up on average 60-100 e-mails daily.

Call Desk Operator

King TeleServices LLC

●	Maximized client satisfaction and experience by responding to 50- 100 calls from NYC residents on utility problems, public transportation schedules, and traffic problems by immediately overcoming the troubles. 
●	Joint appointments with planning examiners and conducted building inspections to assess any risk/dangers early and troubleshoot, resulting in environmental protection. 
●	Sort high call volume by pre-screening calls for 911 services to help verify the client's information, minimizing fraud risk.
●	Educated Customers on Senior Citizen Rent Exemption Program and how to apply increasing awareness among other members.

311 Customer Care Representative

My professional goal is to find a position within an organization where I can utilize the skills I have to be an productive employee and potential manager

Specialties: customer service,  customer service training,  doors,  email,  event management,  microsoft excel,  microsoft powerpoint,  microsoft word,  purchasing,  sales,  sales training,  telephone skills,

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