McGraw Hill Canada

Customer Success Manager

Canadian Linen / Quebec Linge

Account Executive

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Senior Enterprise Account Executive

3P Learning

*Awarded Top Sales Pea-Former Canada for FY19 in recognition of my outstanding performance, tenacity and creativity.
*Partnered with educators to leverage data to evaluate program success, identify areas for targeted intervention and drive increased engagement with our products. 
*Improved retention rate across territory. 
*Worked collaboratively with internal teams to find new and innovative ways to support our customers.

Key Account Manager

*	Analyzed financial information and structured credits with the appropriate reporting requirements and covenants to reduce Bank risk.
*	Monitored financial reporting to ensure covenants were in compliance as per credit approval. 
*	Ensured credits renewed within a timely manner to keep expiries within policy while ensuring no credits went over 90 days.
*	Contributed to Bank’s overall financial goals through opportunity spotting during the review process for cross product referrals. 
*	Effectively monitored and mitigated the risk on a $50 million dollar loan portfolio while ensuring no loan losses.

Analyst II

HSBC

*Responsible for growing the portfolio while minimizing risk.
*Helping Canadian Small and Medium Enterprises utilize HSBC's coverage of 90% of the world's trade routes, providing for local knowledge and increased revenues by expanding outside of Canada's borders.

Account Manager

* Responsible for activities regarding sales, marketing, customer acquisition, customer relation management, & maximizing revenue. 
* Worked with various companies in various industries and ensured client expectations were met by staying current within the various industries in order to be able to anticipate client needs.
* Enhanced the customer experience to ensure 10 out of 10 from client’s customer satisfaction surveys.

Commercial Account Manager

College of the North Atlantic - Qatar

*Developed curriculum and materials for a variety of  classes.
*Delivered various classes related to all banking aspects.
*Evaluated and monitored students' progress.
*Kept abreast of current and emerging trends to ensure relevant instruction.
*Attended professional development training whenever available.

Banking Instructor

Scotiabank

*Retention and growth of portfolio through understanding  and identification of business opportunities within the complex needs of small business owners.
*Manage assigned credit portfolio at acceptable level of risk within Bank guidelines.
*Contribute to Bank's overall financial and non-financial  objectives by negotiating aggressive yet achievable goals.
*Exceed annual sales goals (2 years running) by offering unique solutions combined with the cross sell of Scotia products and services tailored to each individual client.

Professional & Business Account Manager

My mission is to build long-lasting and trusting relationships with my clients, deliver top-notch customer service, and focus on win-win solutions. I have been recognized for my outstanding performance, tenacity, and creativity, as well as for my ability to ask great sales questions, onboard new clients effectively, and conduct insightful business reviews. I am always eager to learn new skills, embrace feedback, and collaborate with my team and colleagues.

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