RingCentral

•	Led HR & Global Real Estate teams on Return to Office initiative for US.  
•	Identified potential global BPO & BOT vendors and develop RFP to identify vendors to manage R&D processes to fill gap left by teams that were located and had to exit Ukraine & Russia
•	Conduct regular Workday audits to ensure data integrity
•	Manage quarterly and annual goal setting and assessment process
•	Complete weekly dashboard and metrics for RTO compliance for C-Staff and management teams

HR Program Manager

WideNet Consulting Group

Client:  Symetra; Sr Project Manager, Human Resources

•   Led team to select vendor for a Talent Intelligence Platform that includes an internal & external marketplace, career pathing, and mentoring that can be integrated into various HR systems
•   Led team to update policies, develop processes and execute plan to prepare the workforce for a safe return to the office for those that choose to return
•   Oversaw the workforce capabilities program that consists of 4 projects aimed to design strategic business capabilities needed for the future and the associated skills; and build/buy tools to support employee development and growth to close the capability gaps
•   Led team to identify current and future skill gaps, determine plan to close the gaps and design a repeatable framework that can be used across all organizations
•   Led team to rollout a process change for managers to select preferred vendors when hiring temporary employees
•   Led the HR workstream as part of a larger initiative in the development of a new company within Commercial Mortgage Loans

Consultant

ACI Worldwide

Manage strategic projects that drive business growth.

•   Developed and managed a Product Launch plan for a new Student Portal launch
•   Migrated 1700 customers from one echeck processor to a new vendor on time while meeting compliance regulations
•   Migrated 8 customers from one IVR solution to a new IVR solution with no customer downtime
•   Developed a process in SharePoint for stakeholders to submit project requests & provide management a view into the Program Managers' resource allocation

Program Manager

Air Methods

Managed a high priority $2.5M project to replace the dispatch software the Communications Center uses to dispatch and flight follow air medical aircraft that respond to medical emergencies.

•   Worked with vendor on software customization to ensure business requirements were met.
•   Provided ongoing communication to project team, business and stakeholders to communicate status updates, open issues and risks.
•   Successfully launched the new software with no impact to business or the safety of our pilots, medical crews or patients.
•   Managed the prioritization with the vendor of new enhancement requests from the users
•   Collaborated with the vendor to resolve new system bugs as they were identified. 
•   Coordinated the testing and the implementation of new system builds into production environment
•   Integrated 3rd party comm centers into the software system allowing them to utilize the software that saves them time and money for the software and customization
•   Rolled out a newly developed mobile app for 911 agencies and hospitals to initiate a helicopter flight request allowing them to also monitor status of aircraft arrival

IT Project Manager

Hewlett Packard - Americas Strategy & Planning Organization

Managed employee engagement initiatives for 1800+ employee organization in 12 countries throughout the Americas region.

• Analyzed annual “Voice of the Workforce” employee survey results and developed comprehensive plan to address key focus areas.
• Led employee engagement initiatives based on results of annual employee survey.
• Managed Rewards & Recognition program to recognize employee accomplishments.
• Worked closely with Learning & Development on training needs and opportunities.
• Facilitated discussions with leadership team on Degree Assistance Program approvals.
• Organized special events within budget: (eg: Employee Development Day and HP Way Now recognition event).
• Participated in the development of an on-boarding process to welcome new hires
• Collaborated with Communication Manager to promote the Employee Engagement program initiatives through various communication methods.
• Built and maintained strong relationships with employees, management and HR.

Employee Engagement Program Manager

Led HR confidential strategic initiatives.

• Identified and transitioned 13 invoicing processes equivalent to four headcount from Bay Area, CA to Omaha, NE in alignment with co-location strategy.  	
• Led project to close Indianapolis, IN customer service site and move 858 customer accounts impacting 45 resources to Omaha, NE and Guadalajara, MX.  
• Moved 18 resources of work from outsourced business back in-house in Guadalajara, MX to align to the corporate strategy. 
• Transitioned seven existing Corporate Enterprise e-invoicing accounts to outsourced vendor and on-boarded eight new e-invoicing accounts with no collection issues.

Project Manager - HR Workforce Strategy 

Led operations team supporting customer service and business planners to drive strategic initiatives.

• Accountable for hiring, on-boarding and performance management of team.
• Oversaw development of metrics dashboard to manage open orders for all customer segments.
• Contributed to development of open order database to increase order management team efficiency.

Manager of Process & Program Support (interim)

• Led Customer Support teams responsible for assisting customers with all aspects of order entry, order management, post shipment issues and ongoing customer support needs.
• Worked closely with team to ensure the daily priorities were set based on the business needs.
• Resolved internal and external business escalations in a timely manner.
• Conducted interviews and on-boarding of new hires 
• Managed team performance that included but not limited to goal setting, performance reviews, development planning, compensation and rewards, and talent management
• Promoted from a CSR to Supervisor after 3 year

Customer Service Representative / Supervisor

People & Culture | Program Manager

Passionate HR & strategic project manager with experience in Operations and HR Employee Engagement initiatives.  Highly motivated professional with a strong reputation for building relationships and managing change to achieve solid business results while enabling a high performing culture.  

Skills include: ability to foster trust with employees, excellent interpersonal skills, strong analytical abilities and effective organizational skills. 

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