PetroGas Piping

Working on an E-commerce project 𝗣𝗚𝗣𝗖𝗼𝗻𝗻𝗲𝗰𝘁: 𝙋𝙤𝙬𝙚𝙧𝙚𝙙 𝙗𝙮 𝙋𝙚𝙩𝙧𝙤𝙜𝙖𝙨 𝙋𝙞𝙥𝙞𝙣𝙜.

Ecommerce Fulfillment Specialist

Project Expeditor

Freelancer- Self employed

•	Facilitate Online & Classroom Training.
•	Executed multiple soft skill training projects on a freelance basis with Corporates & Institutions 
•	Worked in collaboration with AURA Training & Consulting (India), Maestro Trainer Club (Kuwait)
•	Coaching done with multiple clients on Building Self-confidence, Overcoming Emotions at Work, Interview Preparation etc.

Soft Skills Trainer

READ Academy Pvt. Ltd.

•	Managing all aspects of business operations and new client acquisition.
•	Generate new leads through research and maintaining relationship with existing client.
•	Through Market Research identified training requirements and executed training needs.
•	Meeting with new and existing clients and discussing over new projects with potential ROI.
•	Meet the business target and daily updating the system and reporting it to line manager.
•	Planning, coordinating, and managing all the project work
•	Participating in the recruitment and staff selection process.
•	Onboarded over 60 Freelance Trainers to execute the training requirements all over India.
•	Increased revenue by 30% through social media promotion strategy.
•	Coordinate with Management to understand the training needs to help the content development team to develop the content based on the industry requirement.

Asst. Training Manager / Business Development Manager

WNS Global Services

•	Handling Inside Sales & Collections for SITA (Society of International Telecommunication Aeronautics) 
•	Working along with Accounts Managers and managing accounts for different vendors at London Heathrow Airport,  UK
•	Provide End to End solutions to the customers.
•	Handle Retail, Travels, Telecommunication and High Value customer accounts to provide service and solutions.
•	Trying to close opportunities within deadlines
•	Prepare and share Scopes & Quotes with Account Managers before releasing it to the customer.
•	Providing services,  creating quotes for customer,  take approvals on quotes from Accounts Managers and customer
•	Liaising with Implementation Manager and Account Managers to make sure job is completed to customer satisfaction
•	Chasing clients via e-mails and calls for overdue invoices. 
•	Handling disputes. 
•	Creating invoices for clients once the opportunity is closed.

Sr.  Associate Operations SITA Inside Sales

Tech Mahindra Business Services

•	Managing customer queries and providing resolutions.
•	Updating customer profile.
•	Handling billing issues.
•	Managing basic technical issues through troubleshooting
•	Payment Collection for past due bills.
•	Making arrangements for payment plans for customers

Customer Relations

Mina International Hotel

•	Recruiting, training and supervising staff. 
•	Agreeing and managing budgets. 
•	Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines. 
•	Overseeing stock level and ordering supplies. 
•	Producing staff rotas. 
•	Handling customer enquiries and complaints. 
•	Preparing and presenting sales reports. 
•	Keeping statistical and financial records. 
•	Assessing and improving profitability by setting targets. 
•	Handling administration and paperwork. 
•	Liaising with customers, employees, suppliers and sales representatives. 
•	Making improvements to the running of the business.

Assistant Operations Manager

Hilton London Hyde Park

•	Planning & Delivering of Training, responsible for development of team members
•	Preparing Training Calendar for Staff
•	Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
•	Ensuring that statutory training requirements are met
•	Making Duty Roster for Team Members
•	Bi-annual Personal Development Review (PDR) of the team members
•	Ensuring all the health and safety measures are compiled with 
•	Handling and dealing with guest complaints by maintaining a high standard of customer service
•	Confidently handle relocation of guests in the event of the hotel being unable to accommodate
•	Banking Money for every business day & sending it to TRAVELEX 
•	Communicating SALT scores / Guest Satisfaction scores to team members
•	Ensure guest comments are followed up by Duty Manager/ Guest Relations Manager 
•	Monitoring the night receptionist’s procedures and night porter’s duties
•	Following up on all guest requests and ensure VIPs are looked after 
•	Preparing shift brief handover to the oncoming shift

Duty Manager / Asst. Night Manager

🚀 Welcome to my world of transformation and growth. 📈

With over 15 years of empowering individuals on a national and international scale, I bring a wealth of experience as a Certified Life Coach and Soft Skills Trainer. Currently navigating the dynamic realm of the Oil and Gas Industry's E-commerce platform, I'm at the forefront of driving online sales and ensuring seamless order fulfillment.

My expertise lies in people management, where I thrive in creating engaging and collaborative environments. Communication is my forte, crafting connections and fostering relationships that stand the test of time. I've mastered the art of time management, ensuring efficiency in every endeavor.

Let's connect and explore how my passion for coaching, coupled with a diverse professional journey, can bring value to your team.

#LifeCoach #SoftSkills #EcommercePro #TeamBuilder

Taplio

Shehzad Mukadam's Linkedin Analytics

Shehzad Mukadam

What is Shehzad talking about?

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Shehzad Mukadam's Linkedin Analytics

Shehzad Mukadam

What is Shehzad talking about?

Want to drive more opportunities from LinkedIn?

Shehzad Mukadam's Linkedin Analytics