SHEIK MUZAMMIL FIAZ's Linkedin Analytics

*Results-oriented professional with over 15 years of experience driving impactful change and implementing innovative initiatives to achieve business objectives. *Skilled in creating governance frameworks, implementing operational excellence practices as per COBIT framework *Utilising Lean principles to streamline processes and enhance organizational efficiency. *Proven track record of successfully leading lean strategies, fostering a culture of continuous improvement, and delivering significant reductions in lead time, defects, and customer complaints. *Led the development and execution of lean strategies, achieving a 30% reduction in lead time and a 25% increase in on-time delivery. *Established a culture of continuous improvement by coaching and training employees on lean methodologies, leading to a 20% increase in employee engagement and a 40% reduction in defects and rework. *Conducted root cause analyses and implemented corrective actions to address operational inefficiencies, resulting in a 70% reduction in customer complaints. *Played a key role as the automation single point of contact, identifying opportunities and feasibility in NexThink to enhance customer experience. *Collaborated closely with the Architect team to deploy bots, driving automation initiatives and improving operational efficiency.