The Credit Collections Company Ltd

Head of Credit

Credit Specialist  - McLarens

BlackLion Law hired me as they needed someone to reform their Collections department.

•	Managing 5 credit controllers including 1 paralegal.
•	Setting up new processes.
•	Dealing with backlog of PPI cases dating back over 4 years old.
•	Setting monthly KPI’s for team and monitoring workflows within BrightOffice.
•	Managing over 700+ clients through the small claims court.
•	Ensuring debts are pursued through the courts when payment not received.
•	Ensure Judgements are obtained.
•	Enforcing judgement via Bailiffs or issuing Statuary demands.

Collections Manager - Black Lion Law

Room 101 is a dedicated private hosting company. They asked us to give them support for a few months to help clear up their sales ledger.

Credit Specialist - Room 101

DGM came to us as he was a small business that needed help on a Freelance basis. I was asked to help implement a robust credit policy and ensure cash flow was steady.

•	Implementing credit procedures.
•	Chasing clients for payments in advance of projects commencing.
•	Managing a team of 4 people and ensuring I am a support for them, for all day to day operations.
•	Writing up contracts that convey our credit policies.
•	Research and implement new CRM, Project and Finance system.
•	Ensuring all day to day Collections are in line with Company policy.
•	Reviewing staff performance and setting targets.
•	Compiling report to owner with debt status of all clients, highlighting any key problems and the steps taken to address them.
•	Discuss risk strategy with owner, about offering credit terms on certain key projects and which clients to offer it to.
•	Reviewing methods of payment offered to clients such as Direct debits and/or credit cards.
•	Credit checking customers and offering credit terms. 
•	Reviewing credit limits on a regular basis.
•	Full review of all systems, processes etc to ensure compliance with GDPR and made changes where necessary.

Credit Manager - Dillan Gandhi Media

Lawsons needed support for the short term, to support 6 credit controllers that were struggling to keep up with the workloads especially during holidays, sick etc. I helped clear the backlog of credit applications and offered general support to the team.

Credit Specialist - Lawsons

Corona Energy

•	Chasing customers for payment via phone calls or emails.
•	Dealing with technical Gas & Power queries.
•	Dealing with various projects to bring 30 to 120+ debt down. Clearing 95% of the projects given to me.
•	Talking to Schools and Local governments to collect and resolve old issues and debts.
•	Chasing Key Accounts as well as SME’s.
•	Learning 2 different systems as Gas uses Dynamics and Powers uses ERS.
•	Hitting call targets of 25+ a day.
•	Reconciling accounts going back over several years.
•	Sending out dunning letters and statements.
•	Dealing with complex technical queries involving meter disputes; meter reads; problems with supply; incorrect VAT ratings; Lost meters or general supply issues.
•	Weekly updates to senior management on progress of clearing backlog of 120+ debt.
•	Taking accounts through to Disconnections and legal process where necessary for non-paying customer. 
•	Making suggestions of best practices to help avoid potential bad debt and any other problems.
•	Completed GDPR course with 100% pass rate.

Credit Controller

Michael Page

•	Phoning customers to chase 30-day debts.
•	Learning to work in a shared service centre environment.
•	Dealing with various queries such as entity changes, VAT exemption, overcharges.
•	Liaising with Recruitment consultants and/or Directors to resolve problems with clients.
•	Logging all emails, phone calls and action lists on Oracle Netsuite.
•	Escalating non-payers to relevant departments to debt and litigation.
•	Sending copy invoices/statements.

Leyland SDM

•	Introducing new processes and procedures.
•	Reviewing credit reference agencies and recommending best solution for Leyland.
•	Moving credit agencies from Credit Safe to Experian.
•	Implementation of move from Sage to Dynamics AX.
•	Collections and referral of bad debt to debt collectors.
•	Liaising with Liquidators to recover debt from Companies.
•	Reconciling accounts, allocating payments and resolving disputes. 
•	Reporting to the Head of Finance/CEO on a regular basis to focus on the aged debt and agreeing on our targets for the month. 
•	Monthly reports to sales reps.
•	Reporting to managers, customers that are potential bad debts or have gone into administration.
•	Processing, reviewing, and approving new trade accounts. 
•	Credit limit reviews.
•	Handling discounts.
•	Working with low value, high volume workloads.
•	Dealing with retail shops to resolve disputes.
•	Managing a team of 2 credit controllers and a 3rd accounts assistant.
•	Implementing risk assessment and monitoring of customers overall.
•	Implementation of dunning letters.
•	Working closely with IT to improve functionality of our internal EPOS and Sage systems.

Credit Supervisor

The Indian Wedding Company Ltd

•	Learning how to design and host a website from scratch. 
•	Adapting the website continuously to reflect the growing business as well as improving rankings on search engines such as Google. Ultimately reaching no 1 for searches for 'Asian/Indian wedding planners' globally.
•	Building a brand that was synonymous with quality of service and value for money.
•	Developing different areas of the business and diversifying into Corporate events and Decor.
•	Researching and learning about trends for Brides and developing our range to broaden our income streams.
•	Marketing the Company and improving on the Customer experience with us throughout every stage of their Event/s.
•	Managing finances and implementing internal systems to ensure accuracy and professionalism.
•	Live TV (BBC, Sky News and CNN) and radio interviews and writing articles for magazines.

Managing Director

TeleAdapt

My role was to take over and improve all Credit control functions for this Company. Their clients were mainly in the Hotel and Leisure industry and based all over Europe, Middle East and the U.S. 

Reconcile and allocate debtor accounts and deal with any bad debt. Reconcile all foreign currency accounts with over 10 bank accounts in various currencies.
Implement better credit control functions including automating systems where possible.
Managing collections for IHG (Intercontinental Hotels group) worldwide and liaising with relevant departments in order to implement new project.
Dealing with returns, credit notes and reporting to the Finance Director and Manager.
Dealing with Credit insurers to ensure all invoicing was accurately reported and updated each month.
Generating reports for Cash flow and various duties.
At a later stage the Company changed most of their collections to Invoice discounting.

Credit Manager

Virgin Cars

After my redundancy from I.D.T I took on temp/contract work whilst looking for my next role. This included tasks such as implementing change from manual to automated system; Verifying data, Credit management and cash collections and also liaising with programmers to help improve their Credit management systems.

IDT Corporation

I.D.T were looking for someone to manage their Carrier finance dept. as they had recently opened a new subsidiary in the UK and they needed someone who could improve the dept and Customer dealings. My role was to improve and implement a whole new dept and retrain the staff that had already been recruited but were ineffective.

Re-structuring the whole Dept. and introducing new procedures.
Reconciling all the ledgers to agree with creditors and debtors.
Producing monthly and weekly invoices and ensuring we adhere to month end procedures. 
Analysing invoices to ensure IDT was invoiced correctly and raising disputes including following up complex issues sometimes technical.
Establishing better links with other departments such as Sales and Operations as well as improving relationships with Carriers compared to a lack of Customer care before I joined
Resolving VAT issues with regards to supply and demands of services across Europe.
Organising the Head Office move from the UK to Belgium and ensuring that any new procedures comply with each European countries laws/regulations.
Managing a team of five people working with them very closely on a day to day basis.
Working with European clients as well as other European subsidiaries. 
Follow up problems relating to Carrier disputes across Europe and Internationally. 
Generating reports for Directors as well as for senior Managers in the U.S.
Monitoring weekly accounts and the terms set such as credit limits or any guarantees which may be held by us.
Travelling to the U.S. to work with Operations and Finance team.
Recruiting/training/managing staff in Belgium.

European Carrier Finance Manager

Primus telecommunications UK Ltd now known as New Call Telecomm Ltd

Primus is a NASDAQ listed Company and I was brought into their UK office to help cover and trouble -shoot their Credit department. I was offered a permanent role but was head hunted into I.D.T
Working with the Billing Dept. to get disputes resolved; Meeting clients in order to get debts cleared or get problems resolved; Recording Sales invoices on spreadsheets due to lack of systems in order to chase them when due; Liaising with various depts on an everyday basis & assisting with new European carriers as they come on board; Reviewing credit limits on account as and when necessary; Monitoring pre-paid or accounts with credit limits to ensure they do not exceed them; Reporting of aged debts to Directors and Global C.F.O in the U.S.; Getting Primus into the 'Graydon circle for Telecommunications'.

Carrier Credit Manager

Interoute

I joined Interoute as a temp. initially but was quickly offered a permanent role looking after all Purchase Ledger aspects of the Company. A fast growth company with Operations expanding rapidly. Due to way in which Carriers deal with one another many aspects from the credit control side interlinked with Purchase Ledger. An opportunity arose for me to become Credit Assistant and then at a later date promoted to team leader.	
Tracking all invoices sent out manually; Credit checks; Dealing with disputes (Loops; Overcharging; Over-billing etc.); Training and supervising staff; Raising transfers for foreign payments and allocating on accounting system; Reconciliation in sterling and foreign currencies; Generating cash flow reports for expenditure and revenue; Dealing with all circuits accounts ensuring that circuits are verified and paid for on time; Delegating tasks and inputting journals.

Reconciling figures on Accounting system to agree with suppliers; Dealing with over 300 live accounts; Establishing a completely new system; Dealing with requests for payment and queries; Running manual payment runs; Clearing back-log of unpaid debts and in turn improving credit terms with suppliers and also improving Companies credit rating; Dealing with multiple currencies; Working with Credit manager on the Carrier side to ensure invoices for Carriers got paid; Preparing cash flows each month; Dealing with disputes and chasing up credit notes if due and various other adhoc duties; Training new assistant.

Credit Services Team Leader

CEO with 25+ experience in credit collection and management gained at established FMCG and B2B companies.  Certified as a member of CICM.

She brings her wealth of knowledge from the various industries she has worked for Companies, such as Telecomms, Construction, Legal, and Insurance.

A general all-rounder who can manage the whole credit management cycle from beginning to end.

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