HASHPRO CONSULTANTS

• Collaborated with the BOD for streamlined business functions and execution.
• Demonstrated strong negotiation and sales skills, managing key accounts of Web and
Digital Services –Generating RFI/RFP/RFQ-Requirement gathering and documenting
(BRD/FRD) and processed knowledge transfer activities.
• Collaborated and Analyzed Gathered requirements to Quote best matching Budget.
• Acted as the Single Point of Contact for customers, created and managed the SoW/
Project Plans for customer deliverable and developed effective marketing
communication programs for Accounts business growth.
• Successfully delivered 42,00,000 revenues through new business. Successfully
pitched to 520+ businesses, achieved targets by adding 33 new business accounts
of average 5,50,000 INR Revenue within a year. Managed end to end key accounts.
• Drafted documents for non-technical clients to understand SLA, NDA and contracts.
• Collaborated to Implement CRM system and saved 30,00,00 INR yearly expense.
Identified KPI’s: Retention rates, NPS, CSAT for long run customer Success.
• Delivered Market /Competitor intelligence Research for offering strategic Campaigns.

Business Development Analyst

Grow and Shine

Executed two pilot projects of 10 million INR. 1. Bach-pan ,2. Fit India-MYASH
• Trained, Coordinated and managed 2 teams of 24 volunteers and 70 Athletes.
• Executed Projects- Rescued 32 dropouts’ back to school backed by sponsors and
ideated and conducted the PAN India- 3700KM Ultramarathon Under Fit India.
• 5 PSU schools’ -100 computers installed enabled with Edu comp digital-learning.
• Organized 13 inter-school cultural and sports events to promote equality among
public and private schools, ensured end to end program delivery and communication.
• Mobilized resources and support from Government Institutes and local communities.
• Lesioned with DSO and Local Sports coaches and training centers for Athletes.
• Lesioned with state nodal administrators and NHAI for safety and special permits of
Escort and medical vehicles during marathon. Successfully Raised funds worth of
45,00,000 rupees for Fit India Ultra-Marathon.
• Organized board meetings, prepared meeting minutes and WIP /Impact reports.
• Managed stakeholders, Crowdfunding, PR, social media, and print media activities.

Program Head

Concentrix

• Delivered high-quality End-to-end service to International Uber Black Driver partners.
• Maintained knowledge bases for support functions sales, service, and incidents.
Identified the best Rider and Driver partners for promotions and Incentives.
• Provided training and on-boarding. Advised for Participation in Promotional products.
• Maintained key accounts (invoicing, credit-debit notes) of Rider and Drivers.
• Reduce fraudulent activities operated via multiple devices and accounts within SLA.
• Increased retention by delivering Great experiences and long-term relationships.
• Maintained accurate and concise Knowledge and reports of Subject matters.
• Identified process Gaps- Collaborated with Process managers to optimize the
support operations and minimized time and efforts resulting in 25 % reduction in
average service request volume.
• Delivered beyond assigned performance metrics (CSAT, NPS, Retentions)

Business Practitioner

Currently looking for a Marketing and Research Analyst field to work in a business-driven department to grow the company and my career.

Worked as, a Business Development Analyst specializing in B2B sales execution and key account management with extensive international experience in business processes and operations, followed by leadership as a Program Head in executing social impact programs.

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