Workiva

Customer Success Manager

CenterPoint Financial Group

- Developed strong relationships, showed extreme ownership, and served as the ultimate client advocate by bringing world-class support, value, and prioritization to every interaction
- Managed the Customer Relationship Management (CRM) software by designing workflows to improve communication, drive efficiency, and leverage data to personalize client interactions
- Presented weekly resources, training materials, and client performance feedback to all company members to ensure every procedure is consistent and individual client needs are being honored
- Created detailed, systematic onboarding documents to proactively guide clients through sequential processes and alleviate any potential risks or challenges throughout their client journey
- Collaborated confidently with internal colleagues and external entities to maximize client engagement and retention, evaluate procedures, and deliver outstanding solutions for all parties

Client Concierge

Elkhorn Public Schools

- Coordinated, planned, and directed weekly team meetings with 12+ subject matter experts to analyze specific needs, create effective learning solutions, and solve conflicts for upcoming evaluations
- Trained team members on new hire procedures and provided continuous professional development throughout the year to ensure high levels of staff competency
- Designed and implemented data collection procedures, surveys, and assessments to analyze student productivity, evaluate success levels, and provide adequate feedback for overall team improvement
- Selected lessons and maintained Learning Management Systems (LMS) for staff training and onboarding
- Created an interactive website with proven behavioral training resources for support staff

Special Education Teacher

Blue Valley School District

- Served as the case manager for 10+ students per year with intellectual disabilities in a dynamic, fast-paced environment by promoting their educational, physical, and social emotional development 
- Supervised dozens of paraprofessionals, high school teacher cadets, college practicum students, and graduate student teachers to teach ongoing academic and behavioral interventions for students
- Led professional development trainings about inclusive, equitable education supports for colleagues
- Facilitated monthly meetings with assistive technology consultants to integrate new student devices
- Developed trusting, collaborative relationships with staff and families to ensure full participation in the Individualized Education Plan (IEP) process

🌟 Learner - Achiever - Responsibility - Positivity - Input 🌟 

HIGH5 Strengths:
Deliverer - Coach - Philomath - Believer - Catalyst

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