Sysco

Sales Consultant

AC Audio Video

Expertly engage with customers, providing product information, tailored quotes, and exceptional service for both in-store purchases and installations. Efficiently manage daily operations, encompassing store procedures, financial transactions, inventory maintenance, and special orders, ensuring a well-run business. Drive business growth through strategic digital marketing efforts, creating and maintaining engaging social media content, and expanding the brand's online presence.

Sales And Marketing Representative

Franklin Templeton

Executed buy, sell, and exchange transactions for mutual funds, providing expert guidance to financial professionals and shareholders. Managed a high-volume call load, averaging 100 calls daily, while ensuring exceptional customer service and timely resolution of inquiries. Demonstrated a strong understanding of financial products and industry regulations, contributing to the smooth operation of the firm's investment services.

Financial Services Representative

Spectrum

I managed a high-volume workload, handling over 100 customer calls daily, and effectively addressed billing inquiries to ensure prompt resolution and excellent customer service. I possessed expertise in explaining and clarifying billing statements, resolving discrepancies, and maintaining accurate records. Additionally, I conducted needs assessments to customize telecommunications service bundles, upsold and cross-sold services to enhance customer satisfaction and revenue. My role also included active engagement in sales activities, contributing to revenue growth and exceeding sales targets. I played a vital role in customer retention through addressing concerns and actively participating in retention efforts. Moreover, I provided technical support, resolving technical issues and disruptions, and demonstrated exceptional problem resolution skills. I utilized various software systems for customer management and collaborated with cross-functional teams to deliver comprehensive solutions. My commitment to training and development ensured up-to-date product knowledge, while my achievements included consistently meeting or exceeding sales targets and actively contributing to customer satisfaction and retention efforts.

Billing Specialist

Sales and Marketing Associate with over a decade of diverse professional experience. Evolved from beginnings in the service industry to specialize in billing, sales, and marketing. Strengths lie in empathizing with customers, rapidly absorbing knowledge, continuously seeking process improvements, and applying strong critical thinking skills for problem-solving. Dedicated to ensuring customer satisfaction. Recently earned Bachelor's degree in Business Administration with a focus in marketing at Western Governors University.

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Shelby Summerville's Linkedin Analytics

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