Signify Health

Product Manager for value-based care Medicare Advantage initiative

Senior Associate Product Manager, CVS Accountable Care

Synthpop - Healthcare AI

Synthpop is making healthcare more human by deploying AI agents to streamline clinical processes, thus reducing care complexity and increasing patient satisfaction.

•	Product manager consultant working on defining key jobs-to-be-done and use cases, scoping requirements, and designing user experience and prototypes for MVP AI product

Product Manager (Consultant)

Sana Benefits

Sana is a health insurance company on a mission to make healthcare understandable, accessible, and affordable for all. The first step: better health plans for small businesses.

• Improved access and care for Sana’s ~20k members and achieved 16% reduction in access-related support tickets between January 2022 and January 2023 by leading problem discovery, research, scoping, development, and execution of cost estimation, provider directory, and telehealth solutions
• Achieved on-time compliance with Transparency in Coverage Rule (TiC) and No Surprises Act (NSA) regulation and helped patients to estimate costs before procedures by leading 0 to 1 product discovery and launch of Sana’s price transparency tool, Cost Estimator
• Improved provider data integrity and scalability for provider operations teams and reduced average contract ticket handle time by 8% through leading product-engineering evaluation of 10+ contract management tools and launch and integration of Ironclad’s contract tool

Product Manager, Care Access and Guidance

Spry Health

Spry Health created the first remote patient monitoring system of its kind for patients with COPD: an FDA-cleared wearable device that measured patients’ blood oxygen, respiration rate, and heart rate automatically and passively. (Spry was acquired by Itamar Medical in January 2021)

•	Launched Spry’s web portal for care managers, with 5 new features, through discovery, research, experimentation, and product development with a team of 3 engineers and 1 design contractor
•	Created updated screen messages for Spry’s wearable with inclusive design principles through user research and testing with 2 firmware engineers

Product Manager

•	Built Spry’s client implementation capabilities and implemented and supported ~300 end users by building implementation and client success playbooks, training, and helpdesk capabilities where none previously existed

Client Success Manager

athenahealth

Athenahealth’s Population Health product aggregates claims, EHR, and lab data into a population health reporting and analytics, care management, and quality management platform for healthcare organizations.

•	Served as a client contact responsible for maintaining relationships with large healthcare systems (including the largest portfolio client) through client training, optimizing tool content and workflow configuration, project management oversight, data integration management and expertise for clients, and data support
•	Updated the Quality and GPRO features (used by 50% of clients) through working with Product as project management lead, understanding government requirements, and analyzing and prioritizing customer painpoints and problems

Senior Associate, Population Health Client Services/Optimization

Kyruus

Kyruus provides provider search, provider management, and data management solutions to enterprise healthcare organizations.

•	Provided client support to large health system clients
•	Launched systematic update of Passport, a healthcare conflict of interest application, by determining feature requirements, technical specifications, and driving product launch with a team of 4 software engineers
•	Developed Zendesk helpdesk workflows and processes, resulting in smoother customer experience and 50% improved ticket resolution time

Application Analyst

Client Services Associate

Data Specialist

The Cambridge Institute of International Education

•	Led development of and served as the head project manager for international dual diploma school programs and student short term exchange programs/academic camps

Associate Director of International Collaborative Programs

I led a small team of associates and led department training for all associates. In addition to my leadership duties, I successfully managed international accounts of 14 partner schools, the largest account portfolio at the time in Program Management, which included many of the largest client accounts. I earned a strong testimonial for the company from a key client due to my efforts. With my background in sales and client development, I also served as training liaison to the sales team and represented the company in conferences.

Associate Director of Program Management

As a Research Associate, I performed market intelligence analysis and executed inside and outside sales. I promoted our company services to private American high schools and successfully created partnerships with three new partner schools.

Research Associate

M-BIZ GLOBAL COMPANY LIMITED

As a Translating and Marketing Intern in M-BIZ Global's Beijing regional office (the office is no longer open), I assisted the firm in translating documents from English to Chinese and Chinese to English.

Translating and Marketing Intern

University of Massachusetts Amherst

•	Chinese department tutor for students in Beginning Chinese.

Chinese Tutor

Mission and results-driven Product Management professional with broad and deep experience working in healthcare technology. I love using my data-driven, customer-oriented, and empathy-based approach to create solutions that fix our broken healthcare system and improve clinical outcomes.

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