SIGNET Electronic Systems, Inc

First point of contact for SIGNET’s Operations team, providing “concierge” level customer service to Field/Service Technicians and Project Managers. Support for field staff including coordination and administration for Company fleet (50+ Vehicles), time off requests, travel arrangements, needs in the field, etc. Manage uniforms and vendor communications, track stock and distribution including, and coordinate the uniform virtual storefront. New technician/apprentice orientation and team introduction. Develop and implement new processes and workflows for equipment, uniform, fleet, etc. with PMO leadership.

Oct 2021 - Jan 2022:
Supported Project Management with Project Coordinator tasks: managing daily schedules for 30+ technicians, pulling site permits, creating project documentation packets for clients, scheduling internal and external stakeholder meetings, collating site test reports, and utilizing CAD drawings to create provisioning sheets for technician use in field.

Operations Coordinator

Fielding incoming customer service requests, preparing service work orders, billing, maintaining technician schedules, dispatching technicians, reporting, generating service leads & quotes, scheduling Preventative Maintenance tasks for all disciplines, preparing new client welcome packages and providing additional backup support to the Service Team.

May 2020 - Mar 2021: 
Supported Accounts Receivable for service related invoices. Fielded customer inquiries and disputes, processed and applied payments, created invoices, tracked outstanding items through resolution, processed reports, applied credits, resolved service related purchase order issues with vendors.

Service Coordinator

Coverys

Essential Duties & Responsibilities

Office Maintenance
•	Maintain superior appearance of office; compile checklist for maintenance issues, and place maintenance requests with vendors and building management
•	Responsible for the full life cycle of mail distribution (retrieving, sorting, mailing, and delivering)
•	Maintain accounts with supply vendors i.e. FedEx, USPS, and UPS
•	Responsible for inventory and stocking of all pantries, conference rooms, copy/print rooms and common areas
•	Ensure postage machine has sufficient postage
•	Maintain stocking and cleanliness of wellness rooms, telephone rooms and private showers 

Business Operations Support
•	Print, review, collate and stuff underwriting policies and legal brochures in envelopes for mailing on a daily basis
•	Collate and stuff premium invoices for Corporate Finance department
•	Assist Office Services with miscellaneous office/administrative responsibilities as assigned
•	Repair and maintenance to space and furniture using hand tools

Miscellaneous
•	Support and participate in shelter-in-place plan. Role as Fire Marshal for Boston site
•	Key administrator of security badges for Coverys employees and visitors in accordance with company policies and procedures
•	Responsible for the organization and dissemination of keys for Boston site
•	Provide general support to the Facilities Manager and other management roles within the human resources department
•	Excellent customer service skills/orientation
•	Ability to work independently and in a team environment with a strong desire for collaboration
•	Flexible; able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities
•	Manage time and workload effectively which includes planning, organizing, prioritizing and meeting deadlines
•	Communicate effectively, both orally and in writing, using sound judgment
•	Close attention to detail, ensuring strict accuracy in work

Office Services Representative

Legal Sea Foods

Essential Duties & Responsibilities

• Prepared, scheduled, and implemented training for new hires
• Managed nightly floor team - assigned side-work and closing tasks, inspected end of shift duties
• Managed, prepared, and delivered high-influx of take-out orders
• Mapped out reservations on floor plan for maximum efficiency

Trainer/Head Server/Take-out Associate/Host

Lord + Taylor

Essential Duties & Responsibilities

• Managed floor team
• Resolved customer queries 
• Defused emotionally heightened situations in a timely and focused manner

Customer Service Supervisor

Walmart

Remodel Employee

Henning's Market

Cashier

Facilities Operations and Service Coordinator Professional with 5+ years’ experience. Track record of successful client relations, with a demonstrated ability in customer advocacy and support. Substantiated history of managing internal projects, implementing process improvements and organizing workflows to completion. Demonstrated success working with senior leadership across departments and locations.

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