Sheryl Hawk's Linkedin Analytics

Experienced Customer Success & Operations Leader -- Passionate Team Builder, Customer Advocate, and Revenue Driver. Highly customer-centric with excellent relationship building skills as evidenced by consistently achieving retention, renewal and upsell objectives for companies that range from VC-backed start-ups and fast-growth companies to multibillion-dollar global corporations. Skilled in conceptualizing innovative ideas, building and growing teams, developing processes for success, while optimizing team and customer performance. Specialties: * *Customer Success *Strategic Planning *Customer Onboarding *Renewals *Expansion & Upsell *Customer Journeys *Customer Advocacy *Team Leadership *Professional Services * Key account expansion * Start-up Operations * Contract negotiations * Software as a service (SaaS) * P&L management * Online revenue models (CPM, CPA, CPC) * Direct Marketing Programs: including database marketing, email programs, customer acquisition, development & retention.