National Grid ESO

Programme Manager

PMO Lead

BFY Group

Management consultant supporting energy and water clients with transformation, process improvement, PMO, and Agile delivery

Management Consultant

E.ON UK

Delivered a cultural change programme across the Residential operation of ~4k internal and outsourced colleagues

Responsible for project planning, risk management, and governance across the Residential business 

Designed and implemented a zero-tolerance process across the operation to support Customer Service Advisors

Transformation Manager

Workstream lead supporting B2B replatforming/customer migration and a business restructure programme

Workstream Lead

Led a replatforming proof of concept for B2B customers

Project Management Associate

Completed four placements across different areas of the business. Achieved the certificate in Business Accounting (Cert BA) and completed one international placement at group headquarters in Germany. 

Placement 1: Senior Commissions Analyst
Placement 2: Corporate Strategy Analyst (Essen, Germany)
Placement 3: Planning and Reporting Analyst
Placement 4: Financial Controlling Analyst (Industrial Generation business)

Graduate Scheme

Completed a year in industry as part of my undergraduate degree, working in the following positions:
- Customer Service Advisor (B2B Credit)
- Project Assistant (Service Quality) 
- Lead Agent (B2B Credit)

Customer Operations Trainee

PMO Lead at National Grid ESO | Energy industry | Transformation | Agile | Process Improvement

Results driven, Agile qualified, project leader and transformation specialist in the energy industry. Strong stakeholder management – skilled in building relationships at all levels to collaboratively deliver results. Strategic approach to problem solving and analysis to evaluate customer and commercial outcomes and find innovative solutions. Experienced in delivering transformational change and proactive in managing issues through to resolution.

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