CCC Intelligent Solutions

Customer Success Manager - Subrogation

Randstad Sourceright

• Builds a robust pipeline of qualified candidates with a focus on diversity, equity and inclusion
• Delivers an elite candidate experience through meaningful connections and relationship building
• Proficient in direct sourcing using LinkedIn, social media, and other creative diversity recruiting tools

Technical Recruiter - Google 

Chubb

• Analyzed qualitative and quantitative data to strategically maximize recovery dollars
• Formulated creative solutions to hold negligent drivers accountable for their actions
• Managed full-cycle, in-house subrogation; supporting over $20 million in annual recovery dollars
• Onboard, trained and mentored new hires
• Negotiated equitable and advantageous claim settlements
• Managed the Non-Jewelry Salvage Program Management ($500k in recovery)

Claims Specialist (Subrogation)

•Interpreted  contracts and policies to adhere to coverage guidelines
•Investigated complex non-injury insurance claims for personal and commercial policies
•Trained and mentored new hires by serving as a department subject-matter expert
•Recruited volunteers and chaired an employee resource group
•Employee Resource Group Program Management

Sr Claims Examiner

USAA

Investigated complex non-injury automobile claims

Claims Adjuster

As a career changer, I've discovered that the key to a healthy and successful organization lies in prioritizing the "human experience." I'm passionate about designing inclusive, efficient, and human-centered experiences for internal and external stakeholders.

+ Service Design
+ Customer Success
+ User Experience Design
+ User Research
+ Problem-Solving
+ Facilitating and Presenting
+ Workflow and process improvement

DISC Certified

Taplio

Shimeka Williams's Linkedin Analytics

Shimeka Williams

Want to drive more opportunities from LinkedIn?

Taplio

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Shimeka Williams

Want to drive more opportunities from LinkedIn?

Shimeka Williams's Linkedin Analytics