PlayOn! Sports

Customer Experience Enablement Manager

Hopin

- Created and led education team of 3 content builders and developed strategy to improve adoption and retention of Hopin products via Hopin Learn (500 MAU), Help Center (70k MAU) and employee training (450 users) 
- Launched Seasons of Growth mentorship program for support reps to learn other areas of the business, enriching the skill set and opportunities of 6 high-performing reps who completed the program  
- Collaborated with cross-functional teams including Product, Marketing, and Customer Success to ensure the education program was implemented consistently and effectively throughout the customer journey

Manager, Customer Education & Internal Enablement

- Designed and launched Hopin Learn curriculum and webpage, managing cross-functional team of design, analytics and marketing, to scale Hopin’s self-serve business and increase events hosted by this segment
- Implemented external LMS (Skilljar, Workramp) to host courses and certifications for customers and partners, increasing course engagement by 3X

Customer Success Program Manager

VIOLET

Founding member of Violet's Customer Success Team 
- Built Help Center content library on Intercom support platform, writing 40 articles and producing 10 videos to make onboarding process self-serve in preparation for Go-to-Market launch

Customer Success

WeWork

- Managed performance of a team of 8 full time community and operations employees and promoted high-performing staff to open new locations by providing coaching and feedback 
- Created WeWork Large Office Playbook, by piloting different approaches to managing Enterprise-only locations, Playbook was distributed to teams globally
- Launched a new location dedicated to enterprise clients by liaising between internal and external stakeholders, ensuring successful move-in for 4 companies each with 60-200 employees
- Implemented and upheld standards and processes throughout team meetings, 1:1s and daily stand ups, improving building health by 22% and decreasing consumable and events expenses by 36%
- Designed and presented a hospitality-oriented WeTalk, “The BBQ Chicken Salad Experience,” illustrating ways to ensure On Demand members had a positive experience across all 70 Tri-State locations

Customer Experience & Building Operations Manager (Community Manager)

- Optimized space planning, converting 2 vacant floors to private event space generating incremental revenue and driving interest in the floors which led to their sale 
- Managed all aspects of the sales process including tours, office upgrades, and extending commitment terms, to maintain building occupancy of at least 90%

Community Lead 

Goldring/Woldenberg Institute of Southern Jewish Life (ISJL)

- Wrote and implemented Judaic studies curriculum for elementary through high school students, by assessing knowledge gaps, building custom learning modules and utilizing instructional design methodologies
- Trained hundreds of adults across a 13-state region to use company’s curriculum with in-person trainings, these personalized resources supported education programs for thousands of learners

Program Associate

University of Michigan Office of Undergraduate Admissions

- Spoke on weekly panels to influence hundreds of admitted students or their parents to attend the University of Michigan
- Led campus tours to groups of 30+ parents and students during which I illustrated my experience and articulated the benefits of attending UM

Campus Day Leader

- Led weekly campus tours for 30 prospective students and parents to convince students to apply to the University of Michigan

Prospective Student Tour Guide

Eisner Camp

- Supervised and trained a staff of thirty young adults from around the world; providing staff with support, feedback, mentorship, and direction
- Responsible for the safety and well-being of 70 campers per session ensuring that they had a fulfilling camp experience
- Collaborated with 40 other senior staff to run a smooth and efficient operation of a 900-person camp.

Unit Head

- Collaborated with my co-counselors to create a positive day-to-day experience for a cabin of 16 girls which required me to be aware, patient, and enthusiastic 
- Developed and led social and educational programs for 100 campers

Camp Counselor

JCC Manhattan

- Researched and contacted potential auction donors to raise funds for the JCC annual gala
- Publicized upcoming events via phone, e-mail and online posts to increase attendance
- Designed an e-journal and gift certificates to thank donors at the annual gala

Development Intern

I am passionate about implementing scalable solutions to ensure clients and employees from diverse backgrounds succeed. My enthusiastic tenacity and my empathy for my customers and my team allow me to accomplish tasks quickly while maintaining a positive attitude and allows me to be a dedicated advocate for my team, but also for what is right. Over the course of my career, I’ve managed building operations, led people, built strong customer relationships, & developed customer education curriculum. I thrive in the ever-changing, fast-paced startup world.

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Shira Moskowitz's Linkedin Analytics

Shira Moskowitz

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Shira Moskowitz

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Shira Moskowitz's Linkedin Analytics