Confidential

In Position:12Oct 2023

▶️Driving sales from initial contact to contract signing
▶️Primary market research and analysing IT services market
▶️Identifying customers' needs, pains and challenges
▶️Evaluating bargaining power, negotiating favorable contract terms
▶️Coordinating team activities during pre-sales
▶️Preparing and pitching commercial offers
▶️Customer retention and facilitating long-term cooperation
▶️Account management and facilitating upsales
▶️Promoting the company's commercial interests

Skills: Active Listening · Customer Relationship Management (CRM) · B2B Sales · Account Management · Pitching · Agile Methodologies · Problem Solving · Business Negotiations · Slack · Google Docs ·  Customer Experience · Customer Satisfaction · Email Marketing & Campaigns

Sales Development Representative

iMocha

In Position:06Dec 2021 till 30Sept 2023.

iMocha is the world leader in digital skills assessment for global enterprises. It’s innovative AI-powered recruitment and L&D solutions are trusted by Fortune 500 companies to build winning teams.

I am part of Marketing team and responsible for digital campaigns, Analytics, events for the product.

Business Development Representative Lead

Business Development Representative

Marketing Dice Full-time

In Position: 03July 2018 to 24Nov 2021

Demand and Lead Generation/HQL/SRL/Bant Campaigns/NAL list/AG
Contact Discovery/Research /Webinars

Sr Business Development Officer

Selling Simplified

In Position:13Feb2017 to 30June2018

 Lead Generation, Geographical Expansion, Strategic Sales Appointments, Database Services, Target Market Account Profiling, Lead Nurturing, Vertical Marketing, Branding & Positioning, and Partner Recruitment & Enablement

Job mainly includes Lead Generation, Demand Generation, Market Researching and Contact Discovery.

Sr.BDE

Inventive SMi

In Position:14Aug2014 to 06Feb2017

:End to end handling of Lead Generation & Management
:Enterprise Database Management (CRM)
:Data Mining & Data Science
:Data Quality (methodologies & process)
:Lead Generation & Training
:Market Research & Analysis
:Demand Generation
:Event Sales & Business Development
:Market Research via Phone,email etc
:Pre sales & Sales
:Lead Generation/Demand Generation
:Appointment generation with Decision Makers(CXO's)
:Tele Sales
:Contact Discovery

Sr. BDE and Research Analyst

XDBS

XDBS Corporation is a Technology focused multi-channel demand generation & marketing company. XDBS provides services and solutions in the area of database, customer intelligence, content dissemination & syndication, event registration & traffic assurance, opportunity creation and other performance-based marketing services. It provides services to over 50 leading technology and marketing companies around the world with guaranteed results.

•	Generating demands among customer of IT products in the international market.
•	Demand Generation (Leads, Opportunities Management),Lead Generation
•	Customer Intelligence (Profiling and management of clients/target client’s strategic information)
•	Coordinate Business Development Activities
•	Strategic Consulting, including business plan & IT sales strategy development.
•	Analyze the campaign and provide the training to BDE
•	Prepare and Communicate Information to Senior Management.
•	Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
•	Motivate and inspire team members
•	Maintain healthy group dynamics.
•	Assure that the team members have the necessary education and training to effectively participate on the team
•	Encourage creativity, risk-taking, and constant improvement
•	Lead nurturing, follow up with prospects till closure.
•	Mapping global markets, capturing market intelligence and defining the target market for client’s product or services.

Sr DGE

Hutchison 3G

Customer Service Executive
•	Worked as a Customer Service Executive for inbound Technical Support department
•	Handled customer cancellation request and retain with the company
•	Attended hardcore Technical training and successfully completed the course
•	Gained strong experience with Mobile Handset knowledge and sales along with telecom plans for the UK customers
•This was a Technical Support profile where we used to take calls to solve the technical needs to our clients while using latest contract phones provided by 3. 
•Troubleshooting of phone faults like:Network coverage issues,incoming/outgoing voice issues,messaging services,browser issues,Internet connectivity etc. 
•Also identifying if the 3 phone is faulty and arranged to get it fixed through proper channels. 
•Identifying of coverage issues in a region and sending fault reports to the senior technical team to get the issues fixed through tickets. 
•Dealt with many smart phones,androids,business phones,normal phones including Blackberry series,I-Phone series,Nokia series,Sony Ericsson series,Samsung series,LG series,HTC series,Skypephones etc.
•	Was Awarded as Top Performed for the Month of May 2010 in the entire skill set that included 200+ employee
•	Achieved KPI with the expected margin and efficiently maintained conversion ratio of 35+ %
Tools Utilized:  GSM Arena website, inbuilt handset tool, MS Office (Excel, Power Point, Word)

Achievements: 

1) Bagged Top Advisor Award,( TSI )for the Month of Oct 2012 (Within first 6 months of Joining) in a Technical Process
2) Was a part of Best team across pune for the month of Jan & Feb 2013.

3 Global Services Ltd

WNS Global Services

•	Started working as a Customer Service Representative for Airline Baggage Support process
•	Handled Customers inbound calls related to baggage enquiries, weight restriction, airline policies and lost baggage or lost item queries
•	Accordingly generated new files for lost baggage or lost item on the World Tracer (emulator) system for customer and provide them with the unique File reference number that was recognized globally
•	Was promoted to Outbound Supervisor Desk in first 16 months
•	Out called existing customers for lost baggage assistance along with follow up on the same with concerned airports in Canada
•	Assisted Lead for daily data fetching reports on MS Excel
•	Created weekly self performance report
•	Hands on experience working on World tracer (Emulator, Citrix) for creation, editing or closing of Baggage Files

Tools utilized: Emulator (World tracer, operated by 360+ helpline), Citrix, MS Office (Excel, PowerPoint, Word)

Achievements:

1) Promoted to (Superviser Desk) OUTBOUND in first 16 months.
2) Promoted to Sr. Executive in first 18 Months

WNS Global Services Ltd

Dolphin Steel Construction LLC

Was working as Accounts Executive with Dolphin Steel Construction LLC.
.Job includes handling of vendor payments,making CDC & PDC cheques for vendors and updating the same in excel sheet and maintining daily MIS report in excel sheet and sending to the finance controller.
.Handling payroll of staff members including advances,salary and creating new bank accounts of staff members and dealing with bank
.Updating all accounting details in Tally on daily basis

Account Executive

“Give a man a fish and he won’t starve for a day.			
Teach a man how to fish and he won’t starve for his entire life.”
Unknown.

"My father said there were two kinds of people in the world: givers and takers. The takers may eat better, but the givers sleep better." 

Connect with me using:	
►►►shirish4chauhan@gmail.com◄◄◄	
All Invitations to Connect Welcome	
LION - LinkedIn Open Networker
https://www.linkedin.com/in/shirish-chauhan-28a98482

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