HCL Technologies

o Single technical Point of Contact for issues with respect to patching and deployment activities.
o Handling a team to perform infrastructure and vulnerability management using BigFix.
o Developed custom Fixlets, tasks, Retrieved Properties and Analysis in BigFix
o Created packages for software deployment across the environment of close to 30,000 workstations.
o Mentored the team to remediate non-application vulnerabilities identified by Qualys/NESSUS
o Formulated the best practices for BIGFIX patching and deployment activities
o Monitoring the availability of BIGFIX infrastructure
o Created the desired test cases and tracked the regular progress of activities
o Troubleshoot patch failures, BIGFIX client reporting failures, BIGFIX upgrade issues
o Performed BIGFIX upgrade and worked on patching tool Integration.
o Planned the third party application patching to achieve higher compliance standards.
o Created custom reports to define the monthly compliance.
o Formulated complex BigFix scripts to develop Fixlets and tasks.
o Created baselines and monthly patching reports to be presented to the customer.
o Developed PowerShell scripts to automate redundant tasks across teams within the project.
o Intensive testing of patches and troubleshooting within the test environment.
o Involvement in mentoring and taking knowledge transfer sessions for new team members.
o Worked intensively on Windows Server and desktop troubleshooting,ugrading and configuration.
o Worked Intensively on VMware Infrastructure , Esxi Patching , Migration and Troubleshooting.
o Worked on Incident management/Change Management using Remedy and Service Now.
o Created VBA scripts to automate and collate the regular excel reports.

Senior Analyst (BigFix SME)

NTPC Limited

Trained and learned the full frontend and backend technolgies behind the main NTPC website.
Worked on JSON and JavaScript .
Web development via HTML CSS and JS.

Intern

3+ years of extensive experience in Patching, Vulnerability Management and Automation via Bigfix/SCCM. Expert in delivering automated solutions for applications/tools deployments and process automation using Endpoint Manager.I am looking forward to join an organization where my technical expertise and analytical thinking could be best used while making significant contribution to the success of the company.

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Shivam Rai

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