ReachLocal India

Quality Assurance Analyst

*Retention of client advertising accounts through active campaign management and execution of consistent customer focus
*Management and analysis of digital advertising campaigns to satisfy client expectations for various performance metrics such as high click-through rate, cost per click and cost per lead.
*Building rapport and developing relationships with Campaign Support teams globally.
*Troubleshooting performance issues using digital advertising best practices while creating new, innovative solutions to technical issues.
*Incorporating constantly evolving technologies, processes, and publisher requirements into campaign evaluation and management.

SEM Analyst

Convergys

*Attending Inbound calls for customers and follow-up on Outbound calls for the customers.
*Handling customer queries, forwarding their requests and complaints to Back-End.
*Solving customer’s problem by handling customer’s grievances in a polite manner.

Bank of America

*Conduct Quality Audits of calls for an allocated workforce.
*Follow Quality Assurance guidelines/procedures with an eye on customer satisfaction.
*Perform Quality Assurance Feedback as related to quality audits.
*Participate in coaching sessions in order to give feedback to the team lead on coaching. 
*Work with team members towards compliance with all policies and procedures.
*Compile and maintain accurate monitor records.
*Participate in and facilitate call calibration sessions with team managers.

Team Developer

Data-driven digital marketing professional with 6+ years of experience and a record of client satisfaction and successful project completion. Strong knowledge of digital marketing strategies including multi-channel programs and hands-on experience locally and internationally with Google, Bing, Facebook, Instagram, LinkedIn ads.

Taplio

Shivananda Prabhu's Linkedin Analytics

Shivananda Prabhu

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Shivananda Prabhu's Linkedin Analytics

Shivananda Prabhu

Want to drive more opportunities from LinkedIn?

Shivananda Prabhu's Linkedin Analytics