Call Trader

Strategic Planning: Provide strategic recommendations to senior leadership and collaborate with them to translate business strategies into actionable plans. Drive and manage implementation of initiatives that align with the goals and objectives of the company.

Process Optimization: Identify, evaluate, and enhance existing business processes to ensure optimal efficiency and effectiveness.

Project Management: Lead and oversee the planning, execution, and successful delivery of strategic projects. Develop project plans, allocate resources, track progress, and collaborate with functions to ensure timely completion.

Performance Metrics: Establish and monitor KPIs to assess the success of operational initiatives and health of the business. Identify areas for improvement and proactively address challenges to drive continuous improvement.

Change Management and Ad hoc projects: Lead change management efforts to ensure smooth adoption of new processes, tools, or technologies. Act as an internal consulting team to functional leaders on ad hoc basis depending on the business needs.

Director of Strategy & Operations

Sr. Manager - Process & Strategy 

Madera Digital

Sr. Manager - Process & Strategy

Tiburon Media Group

Strategic planning and implementation for partner growth
Onboarding and launching new advertising programs
Process Improvement & Optimization
Management and growth of new web partners to continually expand the book of business
Technological product enhancements for data driven decision making and problem solving
Effective Team management for increased accountability & delegation of tasks

Process Manager

Silicon Biztech Pvt Ltd

As the Operations Lead, utilized my vast experience in ITeS sector with exposure to provide service to international and domestic markets across BFSI, Telecom, Small business loans & Education domains.

The first point of Contact on behalf of the Operations Center with the clients. Planned for upcoming organizational needs and implement strategies in a proactive manner to ensure process operates efficiently according to client and company measures.

Worked with support departments to ensure business strategies are effectively executed and to enable achievement of budgetary measurements.

Created Knowledge Management portal, with the help of IT team for all the BPO Process/ Projects.

Through continuous focus on Improvement in productivity and quality led to reduction in cycle time in many areas. 

Successfully managed the Call Quality Assurance Teams which involved managing training, change, call quality assurance and performance for all the engagements. 

Responsible for complete client Interaction and implementation of all the client-specific details in daily operational activities and procedures. 

As a Service Delivery Manager, kept attrition under control at all points of time and increase in the employee satisfaction survey score through timely & constructive feedback and counseling.

Head of Operations

ASPL

Development & Implementation of Process improvement measures.
Forecasting & scheduling budgets and resources.
Employee motivation/retention programs.
Business improvement through value additions.

Manager - Business & Resources

Espire infolabs

Process/Campaign management, Sales Reporting, Quality assessment.
Supervised team adherence to schedules and rosters.
Team player - Encouraged employees to look for new ideas and acknowledging efforts made.
Specialized in target setting and attrition.
Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching and training.

Team Leader Voice Operations

Resourceful PMP trained business leader with a proven track record of increasing revenues of the organization for over 15 years in B2C online advertising and performance marketing. Holds strong business orientation of campaign management in digital media advertising and operations in IT & ITeS industry including lead generation, account growth, client relationship management, vendor partnership, data analytics and reporting. 

Specializes in creating strategies for monetization and optimization of different product lines to ensure optimal efficiency and effectiveness. Always prefers to take analytic approach in problem solving.

I am invested in leveraging my expertise and knowledge to assist businesses in implementing operational & growth strategies. Let's connect and explore how I can help your business thrive.

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