OpenTable

Identify and approach prospective restaurant customers with whom to conduct customised product demos, to sell OpenTable products

Consistently achieve monthly and quarterly acquisition targets.

Champion and build upon existing high-level relationships to be a trusted adviser to our market’s client base.

Use Salesforce to develop and complete strategic plans, build reliable forecasts and process contracts.

Understand and adapt to ongoing product and technology development to generate business plans to define selling strategies and tactics. Listen to the needs of the market and share with the Product and Marketing teams.

Be visible in and amongst the hospitality industry through networking, events and consistent engagement.

Account Executive

Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. 

Assist restaurant management with configuration to optimize reservation flow

Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.

Track weekly meeting activity in Salesforce

Act as an advocate for restaurant customers and resolve cross-functional issues

Act as the high-level point of contact for restaurant customer concerns

Work with the Marketing team to help design and execute restaurant-specific marketing programs and drive participation in promotional programs

Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades

Educate operators about trends in the industry and offer rare insight

Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Account Manager

Bam Wine Logistics

Achieving predetermined performance targets by identifying, qualifying, and closing business development opportunities that generate revenue.

Creating and maintaining Key Account Key Performance Indicators (KPIs) and conducting regular reviews to ensure that BAM explores every potential revenue stream with each of those Key Accounts

Setting and meeting targets to ensure that there is a constant and consistent new client pipeline

Researching and gathering market information and proposing opportunities to the executives for potential new revenue streams

Actively identifying and engaging in company-wide projects to support and grow revenue streams.

Managing the client brief from the initial proposal to the final onboarding, in conjunction with critical stakeholders

Providing forecasted budgets annually, in line with projected growth of existing clients and new business within the pipeline

Developing business cases and assisting with the evaluation of potential partners and business deals, performing research on competitors, and developing business cases for new business targets

Drafting, negotiating and management of national and state-based Service Agreements together with KPIs

Responsible for generating and maintaining rate schedules and new business/financial models

Supporting the business in creating short, medium, and long-term business strategy solutions whilst remaining accountable for the results, implementation, and outcome.

Running a National Customer Support team, including leadership and coaching of direct and indirect reports across the eastern seaboard.

Other Accomplishments:
• Completion of WSET 1 & 2
• Successful project management of companywide rebrand project
• Overseeing the development and platform build of a new website, in conjunction with stakeholders
• Implementation of cloud-based software within the business such as;
o Monday.com (CRM)
o FreshDesk (Customer Support communication tool)
o MailChimp
o Lucid Charts (mind mapping tool)

Business Development & Customer Service Manager

Joval Wines

Assist and support the Group Operations Leadership team in the development and execution of reporting, projects, and analytical functions in order to support, facilitate and manage the change process within the division. 

Act as a coordination point across Operation departments, sharing data, processes, and information to ensure the smooth implementation of Operational changes, improvement initiatives, and individual department projects. 

Support the Business Development process for various lines of business by writing proposals, analyzing, reporting, and designing processes pertinent to the improvement of the overall group performance. 

This role interacts across the group and has regular involvement with the Sales and Marketing customers of Group Operations.

Business Operations Analyst & Projects Coordinator

Day-to-day operational running of a State/Division-based team of Customer Service Officers.

Delivery of optimal service to both Internal and External customers. 

Troubleshooting quickly and effectively to minimize any adverse impact on service levels and help implement preventative steps.

Responsible for providing coverage for the relevant State/Division at all times via maintenance of rosters and management of the team and department resources.

Assist with recruiting and induction of new staff.

Training, coaching, mentoring, and overall Management of team members.

Delivery of new CSO Training and induction, maintenance of training materials and programs.

Supporting the entire department to improve service on an ongoing basis through training and product knowledge initiatives.

Support and act in the capacity of National Customer Service Supervisor when required.

Training & Development Coordinator & Department 2IC

Train, mentor, develop and lead a customer service team to fulfill day to day operations such as keying orders, credits, returns and provide general customer service to external and internal clients.

Manage the roster for the national customer service team.

Work closely with other departments to ensure successful end results to our customers.

Managing service levels to provide full coverage for both internal/external clients.

Customer Service Team Leader

Walt Disney World

Selling ticket media to Guests 

Achieving monthly sales goals and maintaining minimum sales requirements 

Working with a computerized ticket system, offering guests tickets from a menu of over 128 different ticket configurations

Having a strong knowledge of the Walt Disney World® Resort and its ticket media

Handling large amounts of cash

Understanding the Guests' needs while helping them select the right-fit tickets for their vacations
 
Being able to work under pressure and overcoming Guest objections 

Assisting with audience control, including during parades 

Standing for extended periods, working outdoors 

Working at multiple locations - potentially all four Theme Parks in any given week

Vacation Planner

Elio Italian Family Bistro

Restaurant Manager

Salmat

Inbound Sales Representative

As an Account Executive at OpenTable, I help restaurants grow their businesses and delight their guests with the leading online reservation platform. With over eight years of experience in business development and key account management, I have a proven track record of generating revenue, building relationships, and delivering value for clients across various industries and markets.

I leverage my MBA and Sales Fundamentals certification to identify and approach prospective customers, conduct customized product demos, and close deals. I also apply my expertise in process improvement and innovation to optimize the sales cycle and the account management process. My mission is to empower restaurants to thrive in the competitive and dynamic hospitality industry with OpenTable's data and technology.

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