Bam Wine Logistics

Achieving predetermined performance targets by identifying, qualifying, and closing business development opportunities that generate revenue.

Creating and maintaining Key Account Key Performance Indicators (KPIs) and conducting regular reviews to ensure that BAM explores every potential revenue stream with each of those Key Accounts

Setting and meeting targets to ensure that there is a constant and consistent new client pipeline

Researching and gathering market information and proposing opportunities to the executives for potential new revenue streams

Actively identifying and engaging in company-wide projects to support and grow revenue streams.

Managing the client brief from the initial proposal to the final onboarding, in conjunction with critical stakeholders

Providing forecasted budgets annually, in line with projected growth of existing clients and new business within the pipeline

Developing business cases and assisting with the evaluation of potential partners and business deals, performing research on competitors, and developing business cases for new business targets

Drafting, negotiating and management of national and state-based Service Agreements together with KPIs

Responsible for generating and maintaining rate schedules and new business/financial models

Supporting the business in creating short, medium, and long-term business strategy solutions whilst remaining accountable for the results, implementation, and outcome.

Running a National Customer Support team, including leadership and coaching of direct and indirect reports across the eastern seaboard.

Other Accomplishments:
• Completion of WSET 1 & 2
• Successful project management of companywide rebrand project
• Overseeing the development and platform build of a new website, in conjunction with stakeholders
• Implementation of cloud-based software within the business such as;
o Monday.com (CRM)
o FreshDesk (Customer Support communication tool)
o MailChimp
o Lucid Charts (mind mapping tool)

Business Development & Customer Service Manager

Joval Wines

Assist and support the Group Operations Leadership team in the development and execution of reporting, projects, and analytical functions in order to support, facilitate and manage the change process within the division. 

Act as a coordination point across Operation departments, sharing data, processes, and information to ensure the smooth implementation of Operational changes, improvement initiatives, and individual department projects. 

Support the Business Development process for various lines of business by writing proposals, analyzing, reporting, and designing processes pertinent to the improvement of the overall group performance. 

This role interacts across the group and has regular involvement with the Sales and Marketing customers of Group Operations.

Business Operations Analyst & Projects Coordinator

Day-to-day operational running of a State/Division-based team of Customer Service Officers.

Delivery of optimal service to both Internal and External customers. 

Troubleshooting quickly and effectively to minimize any adverse impact on service levels and help implement preventative steps.

Responsible for providing coverage for the relevant State/Division at all times via maintenance of rosters and management of the team and department resources.

Assist with recruiting and induction of new staff.

Training, coaching, mentoring, and overall Management of team members.

Delivery of new CSO Training and induction, maintenance of training materials and programs.

Supporting the entire department to improve service on an ongoing basis through training and product knowledge initiatives.

Support and act in the capacity of National Customer Service Supervisor when required.

Training & Development Coordinator & Department 2IC

Train, mentor, develop and lead a customer service team to fulfill day to day operations such as keying orders, credits, returns and provide general customer service to external and internal clients.

Manage the roster for the national customer service team.

Work closely with other departments to ensure successful end results to our customers.

Managing service levels to provide full coverage for both internal/external clients.

Customer Service Team Leader

Walt Disney World

Selling ticket media to Guests 

Achieving monthly sales goals and maintaining minimum sales requirements 

Working with a computerized ticket system, offering guests tickets from a menu of over 128 different ticket configurations

Having a strong knowledge of the Walt Disney World® Resort and its ticket media

Handling large amounts of cash

Understanding the Guests' needs while helping them select the right-fit tickets for their vacations
 
Being able to work under pressure and overcoming Guest objections 

Assisting with audience control, including during parades 

Standing for extended periods, working outdoors 

Working at multiple locations - potentially all four Theme Parks in any given week

Vacation Planner

Elio Italian Family Bistro

Restaurant Manager

Salmat

Inbound Sales Representative

Experienced Business Development and Key Account professional specialising in supporting organizations to obtain better brand recognition and financial growth and building long-standing and successful relationships with clients.
Proven leader with strong communication skills - remaining adaptable through continuously changing environments.
Strong solutions-based sales professional, passionate about driving change through innovation and generating revenue through partnership-based relationships.
MBA graduate 2020

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