Cognizant

Business Analyst

Concentrix

●	Transformed Excel-based reporting into dynamic Power BI dashboards, empowering stakeholders to make informed, data-driven decisions.
●	Streamlined manual Excel processes through Python Data Modeling & Power Query automation, achieving remarkable 50%-time savings equating to approximately 12 hours monthly.
●	Collaborated closely with senior stakeholders and cross functional teams to conceptualize and craft new reports, delivering insightful analysis of KPIs and critical metrics using Tableau, Power BI & Excel.

Data Analysis & Reporting:
● Analyzed data, tracked and measured KPI’s, NPS Scores, clicks to perform deep analysis for performance reporting using Excel(Pivot Tables, V-lookups, dashboards etc).
● Automated performance tracking of the Quality Team in Excel using (Index, Match formulas) which reduced the report generation time by 50%.

Team Management:
● Leveraged communication and management skills to effectively coach and provide feedback to 25+ associates, improving their overall efficiency by 15%, which helped the team to adapt to the changes in the fast paced environment.
● Improved average handling time of the associates by 30% by finding the root cause of the problem using the 5 Why’s technique and deriving insights from the past data.

Senior Quality Analyst

● Used active listening and analytical mindset to identify the root cause of the customers’ problems and provided effective solutions in a timely manner.
● Collaborated with team members to help them in adapting to new changes, identify creative solutions for customers.

Senior Representative

Teleperformance India

● Responsible for delegation of work and coordination of work within the team to facilitate smooth processing of daily operations.
● Effectively resolved customer’s problems for one of the largest software companies and improved customer satisfaction by 10% onsite.

Technical Support Executive

Hi Everyone 👋, Shubham here. 

🏢 I'm currently working as Business Analyst in Cognizant. 

Outside of work, I can be found reading Novels 📖, Travelling solo 🧳and working out in gym 💪.

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