Shyam Sunder Reddy Dalhi's Linkedin Analytics

Experienced Senior Analyst with a demonstrated history of working in the computer software industry. Skilled in Oracle Database, Databases,HTML, Customer service, Payroll support, and Technical support, SQL Project Strong business development professional with a Master of Business Administration - MBA focused in Information Technology from Kommuri Pratap Reddy Institute of Technology. WORK EXPERIENCE: CDK GLOBAL PVT LTD (PRODUCT DEVELOPMENT COMPANY) DESIGNATION: TECHNICAL ANALYST (IMPLEMENTATION PRODUCT SUPPORT) TENURE PERIOD: 10/01/2018 – TILL DATE. COMPANY PROFILE: CDK Global is a leading product based company which provides software and hardware products to automobile dealers in North America. PREVIOUS WORK EXPERIENCE: ADP PVT LTD. DESIGNATION: SENIOR PROCESS ASSOCIATE. TENURE PERIOD:11/17/2014 – 09/30/2018. COMPANY PROFILE: ADP PVT Ltd is a provider of Human capital management solutions to employees, Provides Business process outsourcing solutions. TECHNICAL SKILLS: •Typing Skills: 45 WPM with 95% accuracy. •Operating Systems: Windows 7, 10. •Office Packages: •Word, Excel. •Power point & Outlook. •SQL, PLSQL, DBMS. •HTML. •Basic Java Programming. EXPERIENCE ON TOOLS: •DMS UNIX & LINUX Based tool. •Success Factor. •Impact reader, Laser Converter and Data Mapper. •Work Force Now, SAP Tools, Payroll Tools. •CRM, Clarify Vision, Siebel request tools. •Main Frames •SQL Server Management •Human Resource Benefit tools. •Banking tools related to Deposits. TRAININGS: •Lean Fundamentals program. •Quality programs. •Customer service. •Business Etiquette. •Stellar Service. •Net Promoter Score. •Outbound Learning. EDUCATION: Year: 2020-M.B.A- IT (Information Technology) with 80% score. Year: 2014-B.S.C (Computers & Statistics) with 71% score. Year: 2011-M.P.C with 74% score. Year: 2009- SSC with 70% score. AREA OF EXPERTISE: •Customer/Client focused, Team Management, Personalized service, Continuous Improvements, Time Management, Customer Service, Excellence, Teambuilding, Trainings Supervision, Support, Excellent communication and Technical Skills.