Infosys Consulting

Global Talent & Organization Practice
Coach Business Agility
Coach Agile and Digital Transformation

Principal - Business Agility - SAFe Instructor

Miele

✓ Global Project Manager and Agile Coach/RTE for Conversational AI, Change Agent Genesys implementation, and Business Analyst Knowledge Managemement. 
✓ Lead an internationally distributed cross-functional 90+ team. 
Achievements: Reduction of AHT by 42%, 60%+ automation rate, 11%+ increase in e-commerce turnover for service products.

Business Consultant and Agile Coach

Leoni Protec Cable Systems GmbH

✓ Program and Project Management special applications Robotics for Automotive OEM, Robot manufacturers, and Tier 1 suppliers.
✓ Leadership, coaching, mentoring, and teaching a team of 26 commercial and technical sales professionals.
Achievements: Maximized annual sales by 5% by promoting up-sell/cross-sell activities in inside sales, contact-to-cash value stream management leading to improvement of the delivery reliability  from less than 40% to over 75%.

Head of Customer Center D2D Business

✓ Business Process Improvement end-to-end.
✓ Digital transformation and automation of the contact-to-cash process. 
✓ Robotics Program and Project management. Lead project delivery by coordinating robot manufacturers, line builders, and tool manufacturers.
Achievements: Reduction of lead time and cycle time by 60%, facilitation of distributed teams, improved queue lengths and batch sizes.

Team Lead Customer Service and Project Coordination Sales

✓ Development, Implementation, Coaching, and mentoring of the new ways of working in project management. 
✓ Coach the team during adoption and monitor operational excellence.
Achievement: Development and delivery of sales projects with a turnover of 3M EUR per project, improved Days Sales Outstanding from 45 days to 21 days.

Project Coordination (Robotics)

SAFe® Program Consultant | Advocating for Business Agility | Enterprise Agility Transformation | Agile Coach | MBA | PMP® | CSM® | LSSGB | Positive Diversity Disruptor

High-performing Business Consultant and Agile Coach with experience in automotive, SMCG, and industry automation.
15+ years of experience positively impacting organizational outcomes through my growth mindset, emotional intelligence, and problem-solving skills. 
Confident in Agile Coaching, Mentoring, Teaching, Facilitation, Collaboration and Transformation of businesses with cross-functional Agile teams to solve complex, high-stake problems.
Committed to continuous improvement, process optimization, and contributing to team success.

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