Immedis

Customer Support Manager

Nebula Coworking Space

Nebula Coworking Space allows you to share the same workspace and be part of a community enriched by people with different professions and interests. This allows everyone to get in touch with professionals from different fields, benefit from their experience and bring color, excitement and inspiration to their working day. The best ideas come from the right creative environment, and coworking is definitely a breath of fresh air.

Co-Founder

Passion4Growth

Social selling has become the most effective sales technique, and experts increasingly give more
importance to their strategies because applying it in a precise manner, reinforces the entire sales
process.

Chief Operations Officer Consultant

Dexycon

At Dexycon we help SMEs digitalize and simplify their processes, solving the three main obstacles: no money, no time, no know-how.

We provide modular template-based industry solutions, which help build faster and cheaper client communication tools such as event application, B2C/B2B order application, or customer portal.

Our goal is to bring businesses closer to their clients by simplifying going digital.

The customer activation process, which goes hand in hand with the modular out-of-the-box system, empowers them to take action and ensures that they have their hands on the product.

Regate 

Manager Support & CSM

CloudFaces

As a Business Development Consultant at CloudFaces, I help the organization build its Customer Support and Account Management Process. 
 
I built CloudFace's organizational structure and ensured that all the processes were working correctly and delivering results during my time there.

Business Development Consultant

PLAN A

Project Management Consultant

Mailjet

As a Head Of Customer Support, I was responsible for directing and overseeing all aspects of the organization’s customer service policies, objectives, and initiatives. 
 
My duties included:
•developing service level standards focused on response times and issue resolution;
•ensuring that systems are in place and are utilised to capture and report service metrics, including customer feedback or product or service issues trends.
 
I participated in the company's strategy meetings and reported to the CEO about all customer service activities and initiatives to support and enhance the organization’s objectives.
 
Other tasks were:
•managing the local team leaders in a multicultural environment on several time zones on 3 continents;
•monitoring the departmental sub-function;
•creating functional strategies for the sub-function;
•developing budgets to support the local functions.
 
I participated in event organization and multilevel Client relationship management.

Head Of Customer Support

Proxiad

Consulting Project Manager at Mailjet

Test cases design and execution, manual functional testing, regression testing, bug reporting, retesting and verification/closing, review and update of the existing test cases, enhancement features. Automation of an existing tests using existing automation framework.

QA Engineer

Project planning, writing technical specification for DEV team, leading and following tests and integration activities, customer reporting and managment, final project validation and supervision in Production environement.

Software Analyst

Throughout my whole life, I have been a very competitive and goal-focused person who strives to always be in the 1% and deliver outstanding results. 

My high level of energy and enthusiastic nature allowed me to work in different jobs and build solid business relationships and expertise. 


Taplio

Silyana Bojilova's Linkedin Analytics

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Taplio

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