Celebal Technologies

> Multi-industry (Energy focused)
- Enterprise Cloud, ML, AI, Big Data, SAP, Azure, Microsoft Dynamics 365, Power BI, IoT, ChatBots, Power Apps etc.

Senior Sales Consultant

RLDatix

> Healthcare
- Managing Canadian & US enterprise accounts
- Providing consulting services to optimize software use and enhance client outcomes (guidance on projects, front-end issues, training, plan utilization)

Customer Success Manager

EDealer

- Nurturing regional dealer relationships with the opening of the QC market (50 accounts, and 10 in ON)
-  Driving business growth through sales support and demos
- Coordinating the bilingual market expansion with C-suite team and program managers 
- Conducting performance reviews to enhance software value (monthly analytics overview) 
- Co-leading the bilingual team, handling hiring and management (up to 3 team members)

Account Manager - Bilingual

> Automotive
- Playing a key role in organizing bilingual customer support
-  Troubleshooting and escalating with development teams
- Handling inbound call and outbound on-call rotation

Technical Support Representative - Bilingual

HiPay

> Fintech (Mobile Business unit sold in 2017)
- Coordinating the deployment of purchase orders, ensuring technical compliance with sales and account management
- Supporting tickets and inbound calls

Customer Service Representative

Netcom Group

> Telecommunications
- Calling new daily assigned clients for roadmap presentation
- Overseeing software and hardware deployment for CRM projects (40 SMB and Key client projects/month)
- Providing logistical assistance to on-ground contractors and overseas call center through inbound calls
- Mitigating retention issues

Project Manager

GROUPE CITY ONE

> Global Airport Operations (contracted by Paris Airports group)
- Temp jobs (B2C)

I have been evolving within Customer Relationship Management, starting in Project Management, advancing through Technical Support, shifting towards Account Management, opening a consultative approach in Customer Success Management and then culminating as a Senior Consultant progressing in Tech Sales.

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