Commonwealth Bank

2IC/Customer Banking Specialist 

➢Build a personal connection with customers through meaningful conversations  
➢Work with customers to assist and educate them on how to use our in-branch technology and digital banking options 
➢Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied 
➢Complete Financial Health Checks to assess customers’ financial needs and identify any changes 
➢Perform interviews and process applications for personal loans, credit cards and associated products 
➢Proactively call customers to build rapport and invite them into the branch for a Financial Health Check 
➢Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions 
➢Engage with customers by participating in community events and fundraising activities 
➢Utilise tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Customer Banking Specialist

➢Met all of our clients' financial needs
➢Identified and understood the broader investment and lending needs
➢Provided our clients with a seamless branch experience by meeting each clients' end-to-end banking needs
➢Assisted with customer's banking needs e.g withdrawals, deposits, cheques & transfers
➢Provided teller services 
➢Handled large sums of money 
➢Referred customers to specialists to meet their financial needs
➢Adapted to technology implemented in the Bank

Customer Service Representative

Crunch Fitness

➢Contributed to team production goals/KPIs by having exceptional product knowledge
➢Provided members with the most appropriate options based on their fitness goals
➢Created a friendly professional high energy environment, providing outstanding member service
➢Ensured smooth operation of the club at all times

Membership Officer

Jurlique

➢Preserved customer service standard
➢Drove transactions, sales & KPI 
➢Provided Skin Consultations
➢Opening and Closing procedures
➢Managed Individual performance
➢Maintained and replenished stock
➢Operated tills and calculated change manually

Beauty Expert

Macquarie University

➢Responded to emails
➢Developed a Social Media Marketing Strategy 
➢Managed Phone calls
➢Managed students enquiries both online & face to face 
➢Processed job ads & employer and student registrations, process
➢Processed login and requests update the events schedule using a master spreadsheet 
➢Assisted with resume submissions, review resumes, cover letter and responses to selection criteria, check for any employee booking forms that came through 
➢Assisted with career fairs and other events 
➢Submitted a statistics spreadsheet for reception every month 
➢Maintained and updated the Official Careers Webpage and Facebook Page
➢Assisted with employer/ adviser presentations 
➢Created and updated careers resources and fact sheets
➢Updated training manual on a regular basis 
➢Performed other ad hoc admin duties as required

Administrator & Receptionist at Careers & Employment Service 

Victoria's Secret

➢Drove passion to provide World Class customer service
➢Exceeded retail KPI's
➢Opening and closing procedures
➢Preserved customer service standards 
➢Drove transactions & sales
➢ Supported team members
➢ Operated tills & calculated change manually
➢ Achieved set targets consistently 
➢ Maintained & replenished stock storewide
➢Merchandised stock storewide
➢Serviced & assissted customers in a professional & efficient manner
➢Providing customers with excellent customer service 
➢Consistently achieved sales target and budget 
➢Managed team and my individual performance 
➢Excellent product knowledge 
➢Consistently met targets 
➢Replenished the store 
➢Maintained the store's presentation

Sales Associate

Experienced Customer Banking Specialist at Commonwealth Bank, with a Bachelor of Commerce majoring in Marketing degree, whom is passionate about delivering seamless exceptional customer service to all of our clients. Care, Courage and Commitment are the values that I live and breathe each and every single day. Absolutely passionate and enjoy every single second of my role. 

I am a strong believer of continuous self-development and want to work in a professional environment whilst maintaining my core values which are customer commitment, teamwork and integrity.

I can be contacted at natalieywsiow@gmail.com and +61414125315 and I look forward to connecting!

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